Intercom · 3 days ago
AI Deployment Specialist
Chicago, IL
Full-time
Hybrid
Mid Level
$108K/yr - $129K/yr
4+ years expIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. As an AI Deployment Specialist, you’ll share ownership of our Customers’ success and help implement Intercom’s suite of AI tools to solve complex problems.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
You will act as the main product expert during our customer’s deployment of Fin AI Agent for Customer Support
You’ll partner with the rest of the Professional Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clients
You’ll facilitate discovery of complex customer objectives and requirements and help translate them to items included in our deployment plans
You’ll work closely with Project Managers and AI Agent Engineers to complete tasks on the deployment plan or enable customers to complete
You’ll execute tailored AI-first customer service strategies based on customer goals and drive product adoption of our AI features
You’ll help drive success of the Professional Services Team by exceeding the measured Key Performance Indicators for your Project Portfolio
You’ll collaborate with our Customer Support and R&D teams to help coordinate resolution of issues, potential defects, and provide detailed product feedback around feature enhancements
You’ll collaborate with our Customer Education Team to ensure our self-serve materials are up to date and best in class
Qualification
Required
4+ years of work experience, with 2+ years in a customer-facing role
Positivity: A genuine interest in the work you do and a positive attitude!
Curiosity: a passion for learning, for technology, and for solving problems
Training: the ability to make complex topics simple to understand
Rapport Building: comfortable working with customers via video calls
Adaptability: change is constant and the Professional Services Team values experimentation to find the best processes and solutions
Demonstrate the Intercom Values: Customer Obsessed, Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic
Preferred
Experience training on software, experience with Intercom, or experience with other SaaS products
Experience with AI Agents and / or Large Language Models
Past experience in Customer Success, Support, Sales Engineering, Consulting
Great examples of self started projects with measurable success
Experience with RESTful API Integrations
Benefits
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
1001-5000 employees
H1B Sponsorship
Intercom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$240.75MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, chairman, and co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase