RCB Bank ยท 2 months ago
Call Center Part-Time Customer Experience Specialist I
Kansas, USA
Full-time, Part-time
Onsite
Entry Level
$15.50/hr - $15.50/hr
1+ years expRCB Bank is a long-established financial institution committed to integrity and exceptional customer service. They are seeking a part-time Customer Experience Specialist I to assist customers with inquiries related to banking products and services, ensuring high standards of professionalism and customer care.
BankingCommunitiesFinancial ServicesInsurance
Responsibilities
Assist customers and branches needing technical assistance with all Bank related business products such as Online Banking, IVR, ITM, etc
Assist customers and branches with inquiries by electronically retrieving information regarding the customer account and transactions in question while following Bank, regulatory and legal compliance requirements
Effectively assist customers and branches with concerns and/or difficult problems while working toward resolution and referring to supervisor/manager as needed
Work to achieve continued satisfaction and retention of existing customers by promoting and educating them relative to products that will further benefit their banking experience with RCB Bank
Navigate a computerized system of tracking, information gathering and/or troubleshooting while analyzing problems quickly, leading conversations toward logical conclusions and clearly defining solutions for customers
Account Inquiry, Funds Transfers, Online Banking Password Resets, IVR Password Resets
ATM Checkcard Information, Stop Payments, Verify Funds, Transaction Research
Card Research (Limit Increases and Foreign Exemptions), Check Orders, Disputes ACH and Card) Forgeries and Fraud
Loan Payments and Payoffs, Fresh Start Agreements, Loans, Wire Transfers
New Account Information, Rewards Account Information and Qualifications, Quote Interest Rates (DDA, SAV, CD and IRA), Bounce Protection and Reg-E (Enhanced Bounce))
Qualification
Required
One (1) year of customer service experience
High school diploma or GED required
Strong telephone, reading comprehension and communication skills, both verbal and written
Strong customer service skills to assist customers with ease and communicate with professionalism and care
Strong analytical and problem-solving skills with ability to make decisions independently
Must possess a can-do attitude in order to look for positive solutions to customer and department situations
Knowledge of various banking and cash management products and systems
Ability to work in a fast-paced phone environment
Ability to multitask while taking phone calls, chat sessions, emails etc
Typing ability
Strong client focus with excellent problem solving and decision-making skills
Positive attitude and ability to work well in a team environment
Proficient in applicable computer systems (Microsoft Word, Excel, PowerPoint, Outlook and Internet Explorer)
Preferred
Call Center experience preferred
Benefits
Comprehensive benefit package (eligibility requirements apply)
Company
RCB Bank
RCB Bank works to become a strong and reliable financial institution within the community.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brandi Doty
SVP, Chief Compliance Officer
Nick Marks
Senior Vice President, Chief Risk Officer
Recent News
2026-01-06
2025-07-27
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