Apply on Employer Site

Resmed · 2 weeks ago

Senior Solution Architect, Customer Service

La Canada Flintridge, CA

Full-time

Onsite

Senior Level

7+ years exp

ResMed is dedicated to creating innovative, scalable, and secure platforms and services for patients and providers. The Customer Service Solution Lead is responsible for designing, implementing, and optimizing technology solutions that enhance customer service experiences while aligning with organizational goals.

Health CareHealth DiagnosticsMedicalMedical Device

H1B Sponsor Likely

Responsibilities

Solution Design & Architecture

Design end-to-end technical solutions across ResMed’s product, data, and enterprise ecosystems

Develop and document architectural blueprints, including system diagrams, integration models, and data flows

Ensure designs align with enterprise architecture principles, security policies, and compliance standards (HIPAA, GDPR, etc.)

Technical Leadership

Partner with engineering teams to guide implementation and ensure architectural integrity throughout the delivery lifecycle

Conduct design reviews and enforce technical best practices across systems and teams

Champion scalability, performance, and reliability in all solution designs

Stakeholder Engagement & Innovation

Collaborate with business leaders and product managers to translate requirements into technical solutions

Communicate complex architecture concepts clearly to technical and non-technical audiences

Provide technical leadership during vendor evaluations and technology selection processes

Evaluate emerging technologies and contribute to the evolution of ResMed’s digital health architecture

Participate in proof-of-concepts (POCs) and solution pilots to validate new ideas and technologies

Governance & Continuous Improvement

Maintain architectural documentation and design standards

Promote adherence to ResMed’s data governance, security, and compliance frameworks

Contribute to the continuous improvement of architecture processes, tools, and methodologies

Qualification

Cloud platformsSystems architectureEnterprise architectureAPIsDevOps practicesTOGAF certificationAWS Certified Solutions ArchitectAzure Solutions Architect ExpertHealthcare experienceCommunication

Required

Bachelor's degree in Computer Science, Engineering, or related field

7+ years of experience in systems or solutions architecture, with hands-on experience designing enterprise or cloud solutions

Proven experience with cloud platforms (e.g., AWS, Azure, GCP)

Strong understanding of enterprise systems, middleware, microservices, APIs, and DevOps practices

Excellent communication and presentation skills

Preferred

Experience in healthcare, Medtech, or regulated industries (HIPAA, ISO 13485, GDPR)

Certifications such as TOGAF, AWS Certified Solutions Architect, Azure Solutions Architect Expert

Company

Resmed

Glassdoor4.0

ResMed provides medical devices to treat and manage sleep apnea and pulmonary diseases.

Founded in 1989

Sydney, New South Wales, AUS

5001-10000 employees

https://www.resmed.com.au

H1B Sponsorship

Resmed has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (18)

2024 (16)

2023 (10)

2022 (21)

2021 (16)

2020 (16)