Parker Hannifin · 8 hours ago
IT Infrastructure Site Support Analyst
Indianapolis, IN
Full-time
Onsite
Entry, Mid Level
2+ years expParker Hannifin is a Fortune 250 global leader in motion and control technologies. They are seeking a dedicated IT Infrastructure Analyst – Site Support to provide tier 1 and tier 2 support for office and production environments, manage the yearly PC refresh program, and support audiovisual conference room equipment.
HardwareIndustrial ManufacturingManufacturing
Responsibilities
Provide tier 1 and tier 2 technical support to end-users in office and production areas, resolving hardware, software, and network issues promptly
Manage the yearly PC refresh program, coordinating procurement, deployment, and user transition with minimal disruption
Support and maintain AVI (audiovisual) conference room equipment, ensuring reliable operation for meetings and presentations
Manage and coordinate small projects throughout the year for various site-level departments, including Lab equipment, production-attached devices, and related infrastructure
Utilize ServiceNow for incident, problem, and change management, following established ITIL processes to ensure accurate documentation and timely resolution
Collaborate with vendors for procurement, installation, maintenance, and troubleshooting of IT equipment and services
Maintain clear and effective communication with end-users, management, and vendors to ensure expectations are met and issues are resolved
Develop and maintain documentation, standard operating procedures, and best practices related to site IT infrastructure and support
Demonstrate strong organizational and planning skills to manage multiple priorities and projects simultaneously
Foster a positive customer service culture by being approachable, proactive, and engaged in supporting user needs
Follow established safety and environmental policies, procedures, and methods applicable to the work area
Provide after-hour technical support as needed
Overnight travel to remote locations to assist in the implementation of technical solutions as needed
Perform other duties as necessary
Qualification
Required
Bachelor's degree
Must be self-motivated and a self-starter
At least 2 years of experience in an information technology role or related discipline
At least 2 years of experience with maintenance and repair of computer hardware
Strong tier 1 and tier 2 support skills with a focus on customer satisfaction
Strong customer service orientation
Detail-oriented with excellent organizational and time management
Ability to work in a fast-paced environment and manage multiple priorities
Positive attitude with a curious, engaged, and proactive personality
Ability to work for extended periods of time while sitting or standing
Ability to use hands and fingers for extended periods of time
Ability to perform repetitive motions for extended periods of time
Ability to lift and move equipment up to 30 pounds
Preferred
IT Service Management ticketing tool such as ServiceNow, preferred
Manufacturing environment, preferred
ITIL Foundation, strongly preferred
CompTIA A+, preferred
CompTIA Tech+, preferred
CompTIA Network+, preferred
Experience supporting production or lab environments
Experience with audiovisual technologies and conferencing solutions
Company
Parker Hannifin
Parker Hannifin manufactures motion and control technologies, delivering precision-engineered solutions across various markets.
10001+ employees
H1B Sponsorship
Parker Hannifin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (30)
2023 (26)
2022 (31)
2021 (23)
2020 (33)
Funding
Current Stage
Public CompanyTotal Funding
$4.13MKey Investors
Advanced Propulsion Centre UK
2016-01-18Grant· $4.13M
1978-01-13IPO
Leadership Team
Todd M. Leombruno
Executive Vice President and Chief Financial Officer
J
John Dedinsky
Corp. VP Global Supply Chain & Procurement
Recent News
GlobeNewswire
2025-12-12
bloomberglaw.com
2025-12-11
2025-12-11
Company data provided by crunchbase