This job has closed.

Discovery Land Company · 2 months ago

Mountain Access Concierge Winter 25-26

YC Yellowstone Club Operations, Big Sky, MT, US

Full-time, Contract

Onsite

Mid Level

$19.25/hr - $19.25/hr

3+ years exp

Discovery Land Company is a private residential community located in Big Sky, Montana, known for its exceptional skiing and golf experiences. They are currently seeking a Mountain Access Concierge for the Winter 25-26 season, responsible for providing outstanding guest service and ensuring a seamless visit for Members and guests.

Commercial Real EstateReal EstateReal Estate Investment

Responsibilities

Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service

Empowered to guarantee total guest satisfaction, display hospitality and professionalism to on-property visitors at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner

Understand and apply all property-wide procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately

Maintain a favorable and respectful working relationship with all company employees in order to foster and promote a positive working environment

Learn and understand the software systems for the Member database, ski passes, and vehicle cards

Gather and manage Member and guest visit information, review for deficiencies or errors, correct any incompatibilities, update Member database, and create access cards

Understand and effectively complete guest registration requirements

Manage registrants and visit data within the Access Dashboard

Answer and address Member, guest, prospect, and interdepartmental inquiries by email and telephone

Initiate interaction with Members, guests, and prospective Members to obtain and disperse information

Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position

Meet departmental productivity, organization, punctuality/attendance and consistency standards

Maintain a positive and respectful attitude

Treat Members, guests, vendors, and co-workers with professionalism and respect at all times

Maintain privacy of Members and Club visitors at all times

Maintain a clean and neat appearance at all times

Communicate regularly and effectively with teammates, supervisors, and managers

Perform work in a safe and high quality manner

Project a favorable image of Yellowstone Club to Members and guests at all times

Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours above and beyond posted shifts may be required due to business demands

Qualification

Guest serviceSoftware systems knowledgeCommunication skillsAttention to detailProblem solvingMicrosoft OfficeCustomer service experienceEnglish proficiencyTeam leadership

Required

High School Diploma or GED

Minimum of 3 years' work experience in a fast-paced, team-focused environment

Able to speak and write in English clearly, professionally, and legibly

Must be able to work flexible work hours/schedule including evenings, weekends, and holidays

Long hours above and beyond posted shifts may be required due to business demands

Preferred

Some college preferred

Experience working at a large club, resort, or private facility

1-2 years' experience in customer service

Able to help train and lead teammates and coworkers in day-to-day job requirements

Strong verbal and written communication skills

High attention to detail

Strong computer skills including competence in Microsoft Office (Word, Excel, and Outlook) and experience with learning and navigating software programs quickly and effectively

Strong analytical and problem solving skills