Twiddy & Company | Outer Banks Rental Management ยท 2 months ago
Guest Services Vacation Specialist Intern
Corolla Main, Corolla, NC, US
Internship
Hybrid
Intern
$14/hr - $17/hrTwiddy & Company is a leading Outer Banks rental management company seeking a Guest Services Vacation Specialist Intern. This hands-on internship offers experience in hospitality, sales, and customer relationship management while playing a vital role in creating memorable vacations for guests.
Travel
Responsibilities
Become a vacation expert! You'll guide guests or leads via phone, email, and in-person to find and book their ideal beach home, using property-search criteria and your own knowledge
Act as a communication hub. You'll interactively listen to guests' specific needs, troubleshoot reservation issues, answer questions about policies and the Outer Banks area, and provide real-time updates
Develop professional relationships with other departments (like Maintenance and Housekeeping) to resolve guest requests efficiently. You'll see how a major business operates from the inside
Seize opportunities to increase bookings, repeat guest loyalty, and recommend value-added services. You'll gain practical experience in upselling, negotiation, and handling payments
Get out of the office! Conduct home tours, pre-arrival inspections, and other fieldwork, giving you a valuable look into property management operations
Become proficient with industry-standard software (e.g., Salesforce CRM, call center platforms) by accurately documenting all guest communications and providing tech support for our guest-facing apps
Qualification
Required
Exceptional Communication: Stellar written and verbal skills with the ability to think quickly and professionally under pressure
Organizational Mastery: Top-notch time management and prioritization skills to handle multiple tasks in a fast-paced, high-volume environment
Professional & Adaptable: A polished, professional demeanor in all interactions, with the flexibility to work cohesively as part of a team
Tech-Savvy: Comfortable learning and utilizing new software quickly
Preferred
Experience with platforms like Google Suite, CRM systems, or call center software is a huge plus!
Currently pursuing a degree or recently graduated (all majors are welcome to apply)
Strong interest in property management, hospitality, real estate sales, or business operations
Company
Twiddy & Company | Outer Banks Rental Management
Located on the beautiful Outer Banks of North Carolina, Twiddy & Company is the area's leading vacation home rental company, with over 1,000 homes from Nags Head to the Virginia state line.
Founded in 1978
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
R
Ross Twiddy
Chief Executive Officer
Recent News
Company data provided by crunchbase