Apply on Employer Site

UpMetrics · 2 months ago

Client Enablement Manager

United States

Full-time

Remote

Senior Level

$115K/yr - $140K/yr

7+ years exp

UpMetrics is committed to empowering impact organizations through innovative technology and community connections. As a Client Enablement Manager, you will lead the Education Services team and develop comprehensive training programs to maximize client engagement with the platform, ensuring they achieve greater social and environmental impact through effective data practices.

CommunitiesInformation TechnologySoftware

Growth Opportunities

No H1B

Responsibilities

Lead and develop the Education Services team within the Client Success department, initially managing a small team with plans for growth

Define and execute the Education Services strategy and roadmap, establishing this as a core function that drives client adoption and success

Personally deliver high-impact training sessions to clients through multiple formats including webinars, in-person group trainings, recorded video content, and other educational channels

Design, facilitate, and manage a comprehensive training curriculum for the entire client lifecycle, including managing the training calendar and serving as the primary resource for new client onboarding

Develop and deliver training content covering both impact measurement and management best practices as well as technical platform capabilities, including data analytics, visualization, and reporting

Collaborate with the Client Enablement Content Lead to adapt and refine core content into engaging training materials for various audiences and learning formats

Establish a continuous feedback loop by proactively engaging with clients and internal teams to identify learning needs and inform the training roadmap

Measure, analyze, and report to stakeholders on the effectiveness of training programs, using data to continuously improve learning outcomes

Partner cross-functionally with Client Success, Sales, and Product teams to align training initiatives with customer needs and broader business objectives

Qualification

Training program developmentClient enablementData analyticsSQLData visualizationImpact measurementInstructional designPresentation skillsInterpersonal skillsProblem-solving

Required

7-12 years of demonstrated experience in developing client-facing education or enablement content, ideally within a SaaS or technology-driven environment

Proven experience designing and delivering training programs—virtual, in-person, asynchronous, and synchronous formats—from concept to delivery, with a portfolio of successful education initiatives

Experience managing and developing team members, with the ability to build and scale a new function

Strong facilitation and presentation skills with the ability to engage diverse audiences through webinars, workshops, and video content creation

Technical aptitude to quickly learn software products and teach others how to use them effectively, with the ability to understand and communicate technical concepts like data analytics, SQL, data visualization, and storytelling with data

Client-focused mindset with excellent interpersonal skills and the ability to build rapport with clients

Strong problem-solver with a creative approach to instructional design and strategic thinking skills to build a scalable education function

Self-starter who thrives in ambiguity and is ready to roll up your sleeves to build something new

Passionate about the social impact sector and motivated by the opportunity to help mission-driven organizations succeed

Preferred

Experience with impact measurement and management frameworks is highly valued but not required

Experience with data engineering concepts, SQL, practical data analytics, or data visualization tools is a strong plus

Experience with client support ticketing systems is a strong plus

Experience in the impact sector (Foundations, Impact Investors, CSR, or Nonprofits) is a plus

Benefits

Equity incentive plan

70% employer paid health insurance for employees and family

Dental and vision insurance

Fully paid Life and Accidental Death & Dismemberment insurance

Fully paid Short- and Long-term Disability insurance

Unlimited time off policy, plus paid holidays and monthly Wellness Fridays

Paid parental leave policy, eligible after one year of employment

FSA plan, lifestyle spending account (LSA) for eligible professional development, wellness, and mental health expenses, and Employee Assistance Program via The Hartford

401K plan

Remote work equipment

Annual company retreat and quarterly virtual company events

Outstanding team and meaningful work