CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVES jobs in United States
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Micro Center · 11 hours ago

CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVES

positionHilliard, OH
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Micro Center is the nation’s leading computer and electronic device retailer, seeking energetic Customer Service Contact Center Representatives with a passion for customer service. The role involves providing excellent technical support and customer service to customers of the nationwide retail chain, managing inbound contacts, and ensuring customer satisfaction.

Consumer ElectronicsRetailSoftware

Responsibilities

Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email
Maintain a general understanding of current consumer electronic devices and technology
Identify customers’ needs, clarify information, qualify issues, and offer solutions
Personalize support to improve customer satisfaction
Accurately document all customer contacts and enter them into the appropriate database
Develop and maintain effective working relationships to ensure teamwork
Meet personal/team goals

Qualification

Customer serviceTechnical supportBi-lingual SpanishProblem-solvingTyping skillsMultitaskingVerbal communicationWritten communicationAdaptability

Required

High School diploma with one year related experience in a customer service or related role preferred
Skilled at listening and problem-solving
Strong verbal and written communication
Proficient typing skills are needed
Able to multitask while setting priorities
Adjust and adapt to unique customer types
Passion for technology including computers & electronics is a definite plus

Preferred

Bi-lingual Spanish-speaking candidates are encouraged to apply

Benefits

Employee Discount that includes a Friends & Family Discount Program
Tuition Reimbursement & Education Discounts
Paid Time Off for Regular Associates
Benefit Coverage for Regular Full-Time Associates
Esteemed Vendor & Company Job Training
Career Advancement Opportunities

Company

Micro Center

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Micro Center is a retailer for computers and consumer electronics in the United States.
dateFounded in 1979
location
Hilliard, Ohio, USA
people-size1001-5000 employees
web-link
http://www.microcenter.com/

Funding

Current Stage
Late Stage

Leadership Team

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Deneke O'Reilly
VP, Marketing Operations
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Recent News

PR Newswire
GEEKOM officially partners with Micro Center, allowing consumers to experience the future of computing firsthand.
2025-12-16
iBUYPOWER
iBUYPOWER Warranty Policy Expanded to Include In-Store Repair and Diagnosis via an All-New Nationwide Micro Center Collaboration
2025-11-18
PRWeb
Micro Center Arrives in Phoenix: Tech Retailer's 30th Store Opens November 7
2025-11-01
Company data provided by crunchbase