Aligned Data Centers · 6 hours ago
Director, Operations
Frederick County, MD
Full-time
Onsite
Director/Executive
10+ years expAligned Data Centers is a company that focuses on delivering exceptional customer service in the data center industry. The Director of Operations will provide senior leadership to drive the strategic vision for the datacenters, manage campus operations, and ensure high-quality service delivery while overseeing critical infrastructure and vendor relationships.
Information ServicesInformation TechnologyInfrastructure
Responsibilities
Provides senior leadership to drive strategic vision for Aligned’s datacenters, including Critical Facilities Operations, Preventative Maintenance, Commissioning, Infrastructure, Service Delivery, Security, Logistics, and Safety on a Senior level
Manages Campus operations of the 24x7 Datacenter environment. Identifies and implements critical metrics necessary to manage and monitor the performance of overall operations including, but not limited to, capacity, availability, budget, and inventory
Oversees all electrical and mechanical infrastructure such as UPS systems, generators, fire suppression systems, BMS, and HVAC systems Has responsibility for meeting established Service Level Agreements (SLAs)
Ensures that all work performed within the Datacenter is done to high quality and without impact to any internal/external customers
Oversees requirements and delivery of services provided by Operations, Security, and Safety
Drives maximum potential of these functions to provide exceptional services to clients and employees
Oversees and supports the level 5 commissioning, operations, and maintenance of all Datacenter mission critical infrastructure in order to achieve 100% availability
Manages Datacenter facility expansion and consolidation
Manages, coaches, and develops management team performing Datacenter operations
Manages and leads vendor relationship to maintain day to day operations and strategic goals for Datacenter Operations SLA’s and deliverables
Works with current vendor stakeholders and partners to develop and deliver strategic plans
Oversees all Datacenter vendor contracts, streamlining services required and optimizing overall costs
Will work closely with all strategic supply chain vendors to ensure Aligned’s lean management strategies and continuous innovation and process improvement are fully implemented
Evaluates and mitigates risk on new and existing programs within datacenter program governance
Develops opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery
Drives Aligned’s Sustainability Strategy and creates a program to improve the efficiency of the Datacenter operations
Engages in improvement projects, which often requires reaching out to a variety of support teams and driving them from conception to completion
Manages budgeting and forecasting, planning, deployment, incident and problem management, change management
Maintains documentation and diagrams capturing all essential parameters of Datacenter operations
Defines policies, procedures, and standards related to performance, capacity, availability, continuity, and security
Creates and delivers presentations to leadership team, company meetings, and conferences
Will meet all customer service levels and power utilization efficiency commitments and take an active role in on-going customer interaction
Participate in customer service review discussion and various ad-hoc meetings related to Datacenter management issues
Manages customer service orders and remote hand requests
Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors, and customers
Ensure compliance with all safety procedures as well as utilization of personal protective equipment (PPE)
Respond quickly and appropriately to emergency situations (i.e., fire, evacuation, equipment failure etc.) and any customer concerns
Ensures inventory control programs/purchase parts and supplies are maintained
Ensure compliance with applicable codes, requisitions, government agencies and AE directives as relates to building and critical environment operations
Operational Roles may also apply as necessary
Qualification
Required
Bachelor's degree preferred with 10 years' experience or minimum of 12-15 years of related experience in lieu of degree
Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents
Ability to project and time manage effectively
Ability to develop operational standards, project tracking, and management documents
Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints
Ability to make effective presentations and respond to questions from groups of managers, clients, customers, and the public
Requires a high level of commitment to customer service, whether co-workers or clients
Requires in-depth knowledge of all applicable rules, laws, codes, regulations, and ordinances in performing data/communications and MEP projects
Ability to estimate cost of client installations and other assigned projects. Cost tracking for all projects
Knowledge of Purchase Order Requests process and invoice tracking
Develops appropriate RFP processes in addition to development of operating and capital budgets
Ability to analyze and solve problems involving several options with limited information
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently
Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences
Requires good organizational skills, attention to detail and an openness to new ideas and procedures
MSOffice applications. i.e., Excel, Outlook, Word, and PowerPoint
Occasional travel will be required for training and meetings
Company
Aligned Data Centers
Building the future of digital infrastructure.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$575MKey Investors
Macquarie Infrastructure Partners
2020-05-12Debt Financing· $80M
2019-10-22Debt Financing· $495M
2018-04-23Corporate Round
Leadership Team
Anubhav Raj
Chief Investment Officer
Recent News
Investing.com
2025-12-27
2025-12-09
2025-12-06
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