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EMPIST · 2 months ago

On-Site IT Engineer

Chicago, IL

Full-time

Onsite

Mid Level

$60K/yr - $75K/yr

3+ years exp

EMPIST is a full-service IT company that provides businesses with the technology they need to succeed. They are seeking an experienced IT Engineer to provide dedicated, on-site technology support for one of their key clients, managing help desk requests, troubleshooting issues, and assisting in strategic IT planning.

Cloud Data ServicesConsultingDigital MarketingInformation TechnologySoftware

Responsibilities

Resolution of end user and infrastructure issues

Provide guidance and IT planning for clients

Deploy new computer equipment

Update tickets with accurate and timely information following specified protocol for ticket maintenance

Ability to create accurate documentation of all activities a must

Proactive technical support services through the use of automation

Involvement in strategic planning of clients’ use of IT

Troubleshoot user and system problems over the phone with remote control technologies

The ability to manage, maintain, troubleshoot and support our client's equipment, software and services

Qualification

Desktop support experienceMicrosoft Desktop Operating SystemsMicrosoft 365 administrationTroubleshooting Windows servicesRMM tools experienceAzure certificationsActive Directory experienceCustomer service skillsAnalytical skillsCommunication skillsPositive attitude

Required

Minimum 3+ years experience in a desktop/help desk support role or related work

Service Desk or Support Center Experience

Microsoft Desktop Operating Systems - Windows 10, Windows 11

Experience with all Microsoft Office Products including the M365 stack

Experience with RMM tools such as Kaseya

Ability to troubleshoot core Windows infrastructure services (Active Directory Domain Services, DHCP, DNS, Domain Controllers, File Services, Group Policy, Network Policy Server, etc)

Experience performing administration of Microsoft 365 / Office 365 tenants

Understand Microsoft 365 SaaS solutions (Sharepoint Online, Exchange Online, MS Teams, etc.)

Comfortable liaising with stakeholders from all levels, client-facing and internally

Driven to learn, grow into a bigger role and take on more responsibilities

Exhibit strong motivation, self-direction, commitment, sense of service and integrity

Ability to multi-task and stay calm under moderate pressure using solid analytical and problem-solving skills

Excellent organization and customer service skills

Ability to assess issues and provide timely resolution

Excellent verbal and written communication skills

Ability to work independently

Desire to be helpful in any situation

Positive attitude and work ethic