CNA Insurance · 6 hours ago
Complex Claims Consulting Director - Financial Lines D&O/E&O
Tarrytown, NY
Full-time
Onsite
Senior Level, Lead/Staff
$97K/yr - $189K/yr
10+ years expCNA Insurance is dedicated to creating a culture where employees feel valued and part of something significant. As a Complex Claims Consulting Director, you will lead resolution strategies for high-severity D&O and E&O claims, ensuring exceptional customer service while managing intricate legal and regulatory landscapes.
FinanceFinancial ServicesInformation ServicesInformation TechnologyInsuranceProperty ManagementReal EstateRisk Management
Responsibilities
Performs a combination of duties in accordance with departmental guidelines: Manages an inventory of the most complex Public D&O and Financial Institutions E&O claims, which are generally multi-year and have very significant loss exposure, by following company protocols to manage and oversee all aspects of the claim handling, including coverage determinations, investigations, and resolution strategies which may include pursuit of risk transfer, extensive negotiations and complex litigation management
Ensures exceptional customer service by driving continuous improvements for all aspects of the claim/account, providing professional and timely claims services, and achieving quality and cycle time standards
Verifies coverage, sets and manages timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel as needed, estimating potential claim valuation, and following company's claim handling protocols
Leads all activities involved with a focused investigation to determine compensability, liability and covered damages by gathering pertinent information, documenting statements from customers/ claimants, and working with experts, or other parties, as necessary to verify the facts of the claim
Drives the resolution of claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority
Establishes and manages significant claim budgets by identifying, selecting and actively managing appropriate resources, delivering high quality services, and coordinating all efforts leading to timely resolution of the claim/accounts
Discovers and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making appropriate referrals to appropriate Claim, Recovery or SIU resources for further investigation
Achieves quality standards by effectively managing each claim to ensure that all company protocols are followed, work is accurate and timely, all files are properly documented and claims are resolved and paid timely
Prepares and presents high profile, complex information to senior leadership, customers, counsel, and others by effectively identifying high profile matters, developing executive loss summaries, coordinating and communicating resolution strategies and sharing relevant current events and case law
Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on insurance laws, regulations or trends for the specialized line of business, and may represent company in industry trade groups or other important events
Mentors, guides, develops and delivers training to less experienced Claim Professionals and may assist with special projects as needed
Qualification
Required
Expert knowledge of specialty insurance industry, products, policy language, coverage, and claim practices
Excellent verbal and written communication skills with the ability to develop collaborative working relationships, articulate very complex claim facts, analysis and recommendations in a concise manner to senior management, as well as with external business partners and customers
Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions, and to effectively evaluate and resolve ambiguous, complex and challenging business problems
Extensive experience in leading complex negotiations, as well as developing and implementing resolution strategies
Strong work ethic, with demonstrated time management, organizational skills, and an ability to work independently in a fast-paced environment
Ability to drive results by taking a proactive long-term view of business goals and objectives
Extensive experience interpreting D&O and E&O insurance policies and coverage
Ability to partner with internal resources, oversee/manage outside counsel, and collaborate with other carriers
Ability to lead multiple and shifting priorities in a fast-paced and challenging environment
Knowledge of Microsoft Office Suite and ability to learn business-related software
Demonstrated ability to value diverse opinions and ideas
Bachelor's degree, Master's degree or equivalent experience
Typically a minimum ten years of relevant experience
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Preferred
JD preferred
Advanced negotiation experience
Professional designations are highly encouraged (e.g. CPCU)
Benefits
CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.
Company
CNA Insurance
CNA is one of the largest U.S. commercial property and casualty insurance companies.
5001-10000 employees
H1B Sponsorship
CNA Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (32)
2023 (25)
2022 (43)
2021 (32)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$0.88M2016-09-12Post Ipo Equity· $0.88M
1978-01-13IPO
Leadership Team
Luke Mellors
Vice President, Technology
Daniel Franzetti
EVP of Worldwide Claim
Recent News
2025-11-03
MarketScreener
2025-11-03
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