Apply on Employer Site

Midland Credit Management, an Encore Capital Group Company · 2 months ago

Group Manager Operations

MI - Troy

Full-time

Onsite

Entry, Mid Level

1+ years exp

Midland Credit Management, an Encore Capital Group Company, is seeking a Group Manager Operations to oversee the day-to-day operations and management of the Specialist teams. This role involves managing escalations and inquiries, supervising employees, and developing processes and procedures while interacting with both internal and external customers.

Financial Services

No H1B

Responsibilities

Management of direct reports (reporting to the role). 30%

Ensure quality and accuracy of all work product; create, set and communicate performance plans to drive results where applicable. 20%

Develop program / process strategies and execute against such strategies.15%

Analyze business drivers at both the partner and program level to manage and improve performance, including the project management of both individual and team initiatives. 15%

Develop and maintain relationship with key partners both internally and externally. 10%

Respond to escalated consumer issues and identify potential compliance issues. 5%

Conduct on-going training for new hires on an as needed basis. 5%

Qualification

People managementProgram managementRelationship managementMS OfficeVerbal communicationWritten communicationDetail-oriented

Required

High School Diploma

1-3 years' experience in a People Management role

Proficient in MS Office

Program or relationship management skills as well as strong people management skills

Preferred

Bachelor's in Business related field

1-2 years' experience in Financial Services

Advanced proficiency in MS Office, particularly MS Excel

Superior verbal and written communication skills

Detailed-oriented with demonstrated ability to manage/motivate people

Benefits

Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.

Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.