Common Room · 2 months ago
Customer Success Manager - Mid Market
United States
Full-time
Remote
Senior Level
5+ years expCommon Room is a customer intelligence platform that helps companies leverage buying signals through AI enrichment and automation. They are seeking a Customer Success Manager to build strong relationships with clients, drive customer ROI, and ensure successful adoption of their platform, ultimately influencing positive business outcomes.
Artificial Intelligence (AI)Contact ManagementGenerative AIMarketing AutomationSales Automation
Responsibilities
Build and Nurture Client Relationships: Develop and maintain strong, long-term partnerships with key stakeholders and executives to support their strategic goals
Drive Customer ROI: Proactively engage with customers to understand their goals, track key performance indicators (KPIs), and ensure they achieve measurable outcomes using Common Room. Guide customers in realizing the full value of our platform
Grow and Defend Revenue: Take ownership of contract renewals, negotiations, and expansion opportunities. Identify upsell opportunities by aligning customer needs with Common Room’s product offerings
Strategic Advisory & Enablement: Act as a product expert and advisor, delivering tailored training sessions, best practice recommendations, and strategic insights. Enable customers to drive adoption and success through ongoing education and support
Account Planning: Collaborate with clients to develop tailored account plans, including milestones, objectives, and success metrics. Monitor progress, provide regular updates, and adjust strategies as needed to ensure continued success
Risk Mitigation: Proactively identify potential risks to customer satisfaction and retention. Develop and execute mitigation plans to address challenges before they impact the client’s success
Voice of the Customer: Represent customer perspectives to internal teams, providing valuable insights that inform product development and improve the customer experience
Cross-Functional Collaboration: Partner closely with Sales, Marketing, Product, and Support teams to ensure a seamless and cohesive customer journey
Qualification
Required
5+ years of experience in Customer Success, Account Management, or strategic consulting roles within a SaaS environment
Strong understanding of SaaS products, with a bonus if you have experience in Revenue Operations (RevOps)
Proven track record of managing retention and driving growth (GRR/NRR) through high-touch customer engagement
Excellent verbal and written communication skills, with the ability to simplify complex concepts for both technical and non-technical audiences
Comfortable delivering presentations to a range of audiences, including end-users, executives, and large groups
Strong problem-solving skills with a consultative approach to finding solutions that drive customer success
Experience using Salesforce and other CRM or GTM systems is preferred
Benefits
Competitive base compensation with meaningful equity ownership
Health insurance including medical, dental, and vision, HSA and FSA
We pay 100% of your employee premium and 50% of your premium for any dependents
Unlimited Paid Time Off
Paid Company Holidays
Work from home policy including a laptop and support for your home office needs
Monthly Remote Stipend
401(k) self contribution
Paid Family Leave
Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle
Company
Common Room
Know who to target, when to engage, and how to convert with the most informed GTM AI.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$52.9MKey Investors
GreylockIndex Ventures
2021-04-01Series B· $32.3M
2020-09-01Series A· $16.3M
2020-03-01Seed· $4.3M
Leadership Team
Linda Lian
Co-Founder and CEO
Viraj Mody
Co-Founder, CTO
Recent News
Index Ventures
2025-12-05
Greylock
2025-12-02
2025-11-25
Company data provided by crunchbase