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Apply Digital · 1 hour ago

Strategic Customer Success Manager

United States

Full-time

Remote

Senior Level

7+ years exp

Apply Digital is a global digital transformation partner specializing in various areas including Business Transformation Strategy and Marketing Services. They are seeking a Senior Strategic Customer Success Manager to lead enterprise-level clients in email marketing and project management, ensuring alignment with business goals and driving growth opportunities.

AppsData ManagementInformation TechnologyInternetWeb Browsers

Growth Opportunities

Responsibilities

Serve as the primary point of contact for enterprise-level clients, ensuring all deliverables are aligned to business goals and executed on time and at high quality

Translate client goals into actionable marketing objectives and measurable deliverables

Oversee and project manage all campaign activities, including email builds, QA, approvals, and deployment coordination across creative and technical teams

Partner with clients on email and CRM strategy, providing guidance on segmentation, testing, personalization, and optimization

Lead cross-functional teams (developers, strategists, designers, and PMs) to deliver integrated MarTech programs that drive measurable impact

Identify growth opportunities within accounts and support renewals and expansions in collaboration with leadership

Contribute to internal process improvements and mentor mid-level CSMs and Project Coordinators to build team capability and scalability

Participate in resourcing, forecasting, and capacity planning discussions with leadership to ensure consistent delivery quality

Qualification

Email MarketingCRM StrategyMarketing AutomationProject ManagementAudience SegmentationCampaign AnalyticsClient Relationship SkillsMentoring SkillsAdaptability

Required

7+ years of experience in Email Marketing, CRM, or Lifecycle Marketing within an agency, SaaS, or marketing technology environment

Proven experience managing enterprise or multi-brand clients with complex marketing automation and data structures

Strong working knowledge of platforms such as Iterable, Braze, Salesforce Marketing Cloud, or similar tools

Solid understanding of audience segmentation, personalization logic, A/B testing, and campaign analytics

Demonstrated expertise in project management, with the ability to oversee multiple concurrent workstreams

Excellent communication and client relationship skills, with confidence managing executive-level discussions

Highly organized, adaptable, and proactive, with a passion for structure and process in a fast-paced environment

Preferred

Experience mentoring or coaching junior team members or project coordinators preferred

Benefits

Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.

An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.

Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.

Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.

Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.

Flexible work arrangements: We work in a variety of ways, from remote to in-office, to a blend of both.