Customer Service Supervisor jobs in United States
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FreshPoint, Inc. · 2 hours ago

Customer Service Supervisor

positionUnion City, CA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

FreshPoint, Inc. is focused on increasing market share by enhancing customer service. The Customer Service Supervisor is responsible for motivating and training a team of Customer Service Representatives to meet corporate goals while coordinating with other departments.

Food Processing

Responsibilities

Identify customer needs and satisfy them profitably
Maintain existing customer base through effective customer service skills
Responsible for overall order entry process – review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues
Insure follow through with customer requests by customer service
Hire, hold team accountable, training, write schedules, manage CMP process and conduct 30,60,90 day reviews
Understand edit procedure, operate the phone system and by cross training with customer service representatives, run necessary reports as needed

Qualification

Customer service managementStaff trainingMotivationMS Office proficiencyBilingual English/SpanishCrisis managementHandle multiple tasksCommunication skillsOrganizational skills

Required

High School Diploma or GED
Two (2) year experience in a customer service related position preferred or call center experience
Good communication skills
Proved ability to communicate effectively to satisfy the customers' needs
Experience managing individuals, motivating, training and disciplining a staff
Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus
Ability to handle multiple tasks
Strong organizational skills and ability to handle crisis situations effectively

Preferred

Two (2) year experience in a customer service related position preferred or call center experience
Bilingual English/Spanish a plus

Company

FreshPoint, Inc.

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FreshPoint is North America’s largest exclusively owned produce distributor.
dateFounded in 1960
location
Maitland, Florida, USA
people-size1001-5000 employees
web-link
http://www.freshpoint.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2000-01-07Acquired
1999-01-01Private Equity

Leadership Team

G
Greg Musselwhite
Region President, North Florida
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Recent News

Benzinga
Sysco's FreshPoint Acquires BIX Produce For Undisclosed Sum
2023-06-26
Seeking Alpha
Sysco's FreshPoint to acquire BIX Produce
2023-06-26
Company data provided by crunchbase