CereCore · 2 months ago
CMDB Principal Consultant
Nashville, TN
Full-time
Onsite
Senior Level, Lead/Staff
$52.30/hr - $67/hr
5+ years expCereCore is seeking a CMDB Principal Consultant responsible for the strategic design, implementation, and governance of the Configuration Management Database (CMDB) within the ITSM framework. The role requires collaboration with various teams to ensure the CMDB supports enterprise-wide visibility and operational efficiency.
ConsultingInformation ServicesInformation Technology
Responsibilities
Architect and maintain the CMDB structure, including CI classes, attributes, and relationships
Lead the implementation of CMDB solutions, design data discovery processes, governance policies, standards, and procedures
Work with stakeholders across IT teams (infrastructure, applications, service mgt) to align the CMDB with business and IT needs
Provide architectural thought leadership, mentor other team members, and troubleshoot application issues
Lead CMDB data modeling and normalization efforts across the enterprise
Advise on CMDB strategy, assess current state, and lead steering committee meetings to review major changes
Collaborate with ITSM process owners to ensure CMDB supports all ITSM processes (Incident, Problem, Change, etc.)
Integrate CMDB with discovery tools and other data sources to automate CI population and updates
Monitor CMDB health and data quality metrics; drive remediation plans for gaps and inaccuracies
Provide technical leadership for CMDB-related projects and enhancements
Develop and deliver training and documentation for CMDB stakeholders
Serve as SME for CMDB audits, compliance reviews, and risk assessments
Partner with vendors and internal teams to optimize CMDB integrations and performance
Support ServiceNow platform upgrades and feature adoption related to CMDB
Qualification
Required
Minimum 5+ years of experience in ITSM, with 3+ years focused on CMDB architecture or administration
Proven experience with ServiceNow CMDB and Discovery
Strong understanding of ITIL framework, especially Asset and Configuration Management
Deep knowledge of CMDB design principles, CI lifecycle, and data governance
Strong analytical and problem-solving skills
Excellent communication and stakeholder engagement abilities
Ability to lead cross-functional teams and influence without direct authority
Excellent ability to write for different platforms and audiences
Great listener, interviewer, and researcher
Excellent conflict management and negotiation skills to consistently achieve 'win-win' results
Passion and concern with improving the organization
Proven organizational skills
High energy, ambitious self-starter with an aptitude for learning and customer focus
Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction
Working knowledge of vendor management principles and procedures
Excellent understanding and ability at explaining IT topics
Preferred
IT Infrastructure Library (ITIL) Certification preferred
Experience in healthcare IT environments preferred
Company
CereCore
CereCore has implemented EHR systems in more than 300 facilities and offers staffing and remote support services for major EHR acute.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Curtis Watkins
President & CEO
Recent News
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