CorVel Corporation ยท 2 months ago
Client Performance Manager
Portland, OR
Full-time
Onsite
Senior Level
$82K/yr - $136K/yr
5+ years expCorVel Corporation is a national provider of industry-leading risk management solutions. The Client Performance Manager will work collaboratively with internal stakeholders to ensure the delivery of best practices in claims management and address improvement opportunities, while maintaining client relationships and expectations.
InsuranceSoftware
Responsibilities
Reviews reserve & settlement request within CPM authority as required by client instructions
Client Retention - Maintains continuous communication with customer(s) to ensure that claim service expectations are identified and maintained; communicates and engages account management, branch management and senior management in account status, challenges and goals
Client Stewardship - Responsible for participating in regular stewardship meetings with account manager
Attends customer meetings regarding instructions/communications or issues raised
Assists AM with client implementation and branch management with adjuster ID and training as needed
Assists with claim review file selection, internal preparation and attend review; manages the documentation and follow up of actionable items
Collaborates with the account manager to develop and deliver presentations as needed
In conjunction with the AM and business owner (AVP) looks for opportunities to recommends additional CorVel services
Participates in regular CPM calls and discussions; meets agreed upon standards as mutually determined by CorVel and customer
Collaborates with Strategic Insight Team, AM, and AVP to assist with creating claim solutions and their implementation
Partners with AM and AVP to ensure client specific audits address identified KPI's; completes audits, combines information from multiple sources and summarizes results to ensure compliance with client expectations; identifies trends and developmental opportunities
Promotes adherence to client and carrier reporting requirements
Provides account service instruction revision recommendation(s); collaborates with AM to communicate changes to service staff
Working with the AM, provides reports to internal partners outlining identified trends, development opportunities, new service opportunities, personnel concerns and/or recommendations
Provides technical and jurisdictional guidance to claims staff regarding investigation, reserving, litigation and/or complex claims
Reviews client overview, expectations, service instructions and key performance indicators with adjusters new to the client's program
Documents and surfaces issues or potential service opportunities to appropriate members of the management and executive team
Utilizes various reports and analytics to promote data integrity
Adheres to HIPPA regulations, policies and procedures
Assists in OSHA data collection and reporting compliance
Additional duties as assigned
Qualification
Required
Reliable professional with the ability to achieve balance between customer orientation and a results-driven approach
Knowledge of CorVel's services and completion of all CorVel Product Training Modules
Business acumen, coupled with enthusiasm and decorum
Excellent written and verbal communication skills
Strong presentation skills
Strong interpersonal skills with the ability to build relationships; commitment to customer service
Effective quantitative, analytical, and interpretive skills
Ability to work collaboratively and independently
Ability to properly handle highly sensitive information
Highly developed organizational abilities as well as analytical and time management skills
Working knowledge of Microsoft Office Products with demonstrated proficiency using Excel and manipulating/organizing data
Strong leadership, management, and motivational skills
Bachelor's degree or combination of education and related business experience
Demonstrated experience in claims management or claims supervision
Minimum of 5 years of experience handling claims
Preferred
Proficiency in CareMC is a plus
Benefits
Medical (HDHP) w/Pharmacy
Dental
Vision
Long Term Disability
Health Savings Account
Flexible Spending Account Options
Life Insurance
Accident Insurance
Critical Illness Insurance
Pre-paid Legal Insurance
Parking and Transit FSA accounts
401K
ROTH 401K
Paid time off
Company
CorVel Corporation
CorVel is a nationally recognized claims management and managed care provider with over 30 years of experience in the industry.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1991-07-05IPO
Leadership Team
Jeff Gurtcheff
Chief Claims Officer
Maxim Shishin
CIO
Recent News
CorVel Corp.
2025-11-04
2025-10-22
2025-10-06
Company data provided by crunchbase