PlanITROI ยท 3 months ago
Tier 3 Computer Repair Technician
Youngsville, NC, 27596, US
Full-time
Onsite
Mid Level
$18/hr - $22/hr
3+ years expPlanITROI is a company that provides global reverse logistics and IT Asset Disposition services. They are seeking skilled Tier 3 Computer Repair Technicians responsible for advanced-level diagnostics, repair, and refurbishment of computer hardware and related IT equipment.
Information Technology
Responsibilities
Perform advanced troubleshooting and repairs on desktops, laptops, notebooks, Chromebooks, tablets, and other IT hardware
Diagnose and resolve hardware and firmware issues that could not be resolved at Tier 1 or Tier 2 levels
Rebuild, reconfigure, and upgrade systems, including component-level repairs such as motherboards, power supplies, and displays
Test and verify functionality of repaired and refurbished devices to meet quality assurance standards
Support Tier 1 and Tier 2 technicians with escalated repairs and provide training or mentorship as needed
Document all repairs, parts used, and outcomes in company systems with accuracy and attention to detail
Collaborate with production supervisor and quality control teams to ensure customer requirements are consistently met
Maintain a clean, organized, and safe workstation in compliance with company policies
Stay current with evolving IT hardware trends, repair methods, and refurbishing best practices
Qualification
Required
High school diploma or equivalent required; technical certifications (CompTIA A+, OEM certifications) preferred
3+ years of hands-on experience in computer repair, with proven expertise in advanced diagnostics and system rebuilding
Strong knowledge of hardware components, BIOS/UEFI, firmware updates, and system imaging processes
Ability to diagnose and repair down to the component level (e.g., soldering, board-level troubleshooting a plus)
Proficient in using diagnostic tools, repair software, and documentation systems
Strong problem-solving skills and attention to detail
Excellent communication skills with the ability to support and mentor less experienced technicians
Ability to lift up to 50 lbs. and stand for extended periods in a warehouse setting
Preferred
Technical certifications (CompTIA A+, OEM certifications)
Familiarity with ITAD warehouse environments, refurbishing processes, and quality standards
Benefits
Health insurance
A 401(k) with company match
Paid time off
And more
Company
PlanITROI
PlanITROI is a company that partners with business to find the true value of their assets.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dawn Kerwick
Chief Marketing Officer
Tim Suhling
Chief Revenue Officer (CRO)
Recent News
2025-08-08
Company data provided by crunchbase