KNAPP · 2 months ago
Logistics Operations Engineer
Elwood, IL
Full-time
Onsite
Mid Level
$70K/yr - $120K/yrKNAPP is a global company specializing in automated solutions for logistics and supply chain management. The Logistics Operations Engineer will oversee WMS and WCS software functionality, resolve issues, and provide logistical support to enhance warehouse operations.
LogisticsSupply Chain ManagementWarehouse AutomationWarehousing
Responsibilities
Oversee WMS and WCS software functionality of a warehouse
Identify and resolve issues in WMS and WCS software application area
Independently monitor the system hardware and software
Identify and resolve critical mechanical issues
Install software on Windows workstations and laptops
Provide logistical support for warehouse operations
Write management reports for the Customer
Increase system stability
Identify operational issues by observing and analyzing the system function and performance results
Continuously analyze and improve the operational process (measure = throughput)
Lead and supervise troubleshooting procedures such as:
Incident Management (measure = time to resolve Service Level Agreement)
Problem Management (measure = time to complete development cycle)
Change Management (measure = % of successful CRs)
Identify operational priorities by assessing operational objectives (measure = uptime)
Continuous Improvement Process (measure = ITIL compliance, TPX Dashboard) Investigate complaints and suggestions
Increase system efficiency
Develop operational solutions by defining, studying, estimating, and screening alternative solutions
Determine impact on whole logistics system
Continuous Improvement Process
Anticipate operational issues by studying operational targets, modes of operation, limitations
Monitoring technical availability (measure = CMMS, Logistic Dashboard)
Monitoring performance (measure = Logistic Dashboard)
Demonstrate KiSoft Warehouse Management and Control System expertise (WMS/WCS) assisting with warehouse automation and logistic solutions
Support commissioning activities for projects requiring WMS and/or WCS, including planning and coordination of all testing activities required by Customer and company during all phases of testing leading up to the “go live” date
Support, modify, and/or enhance Knapp’s software product to sustain operations in the warehouses
Provide onsite support for enhancement projects and new WMS and WCS projects
Define new WMS and WCS requirements for changes requested by Customer. Build and manage defects list of issues identified in warehouse
Train customers to better utilize KiSoft capabilities and analyze/diagnose common/typical issues that occur in operational warehouses
Analyse/diagnose issues that occur in the operational warehouse, including conveyor and SDA hardware, server hardware and software, application and control system software, and customer-owned printers and labellers. Log all issues and report to Customer management
Write customer requested reports using proprietary reporting software and SQL
Help the Customer troubleshoot in-house written reports
Deploy customer written reports to the production environment
Install and troubleshoot Navigator and SCADA software on Customer-owned workstations and laptops
Log and report to Customer management free disk space on Knapp servers and opportunities for system enhancements
Technician with deep understanding (know how) of the system
Be readily available during working hours, without delay
Respond fast to incidents and problems
Provide quick response to questions
Receive/provide on-site training
Use in-depth analysis of problems on-site when possible
Speed up communication with higher support levels due to knowledge of internal workflow and good pre-analysis
Manage on-site Release Management in close consultation with Customer
Learn and share information about new features and facilities improvements
Qualification
Required
Competent knowledge of software applications and SQL
Technical knowledge in Linux, Windows 10, and Windows Server
Technical knowledge in Oracle database, PL/SQL, Java and/or C++
Technical knowledge about hardware, server, and workstation construction
Technical knowledge in network technologies
Understanding of how mechanical and electrical machinery functions
Ability to work independently or on a team
Basic understanding of software development concepts
Working knowledge of Microsoft Office
Preferred
Several years' experience in software commissioning is an advantage
Benefits
Great benefits with competitive employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
401k with employer match and no vesting!
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized child-care
Tuition Reimbursement
Pet Insurance
Corporate Social Responsibility including recycling, sustainability, and volunteering
Company
KNAPP
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Founded in 1952
5001-10000 employees
H1B Sponsorship
KNAPP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (4)
2023 (7)
2022 (5)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageRecent News
Global Cosmetics News
2025-10-31
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