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CSC · 3 hours ago

Brand Protection Success Manager

Wilmington, DE

Full-time

Hybrid

Mid, Senior Level

CSC is a global business, legal, and financial services company based in Wilmington, Delaware. As a Brand Protection Success Manager, you will work with prominent brands to deliver a dynamic program that exceeds their goals, leveraging tools and a global support network to ensure customer success and build lasting relationships.

ConsultingLegal

Hiring Manager

Christina Schivley

Responsibilities

Primary point of contact for large Brand Protection, Anti-Fraud, and Enforcement customers

Responsible for day-to-day tactical coordination and support

Responsible for tactical and strategic review meetings, coordinating internally to provide strategic advice and service direction

Work closely with customers to build strong relationships with decision makers

Work closely with customers to ensure the service continues to meet contractual requirements and is delivered on time

Work closely with the customers and internal teams to identify and allow the business to execute on upselling and cross sell opportunities

Assist the Strategic Account Manager with service renewal

Assist leaders with the efficient and effective deployment of resources

Accountable for coordinating in-service projects with customers and internal teams

Responsible for service issue escalation, tracking and ownership

Responsible for monitoring inter-departmental, service-related actions and following up as required

Monitor and review tools and process utilized and recommend changes as appropriate

Stay informed on industry developments and emerging trends, ensuring up-to-date knowledge to provide valuable insights and recommendations

Qualification

Brand Protection knowledgeAnti-Fraud techniquesData analysisCustomer-facing experienceWritten communicationVerbal communicationCollaboration skillsProblem-solving

Required

Excellent knowledge of Brand Protection, Anti-Fraud, Enforcement services, techniques, and IP legislation

Experience in a customer-facing role, preferably as a Senior Analyst, IP Advisor or Strategic Account Manager

Proven ability to analyze complex data sets, extract meaningful insights, and effectively interpret results to support decision-making

Experienced and strong influencer who can manage expectations and leverage collaboration from Senior Management Teams on the customer side whilst coordinating internal teams across different departments (Operational, Commercial, Technical and Legal)

Highly effective written and verbal communication skills; must be able to speak English clearly; must be able to concisely explain business problems or solutions both in writing and verbally

Ability to retain objectivity and the understanding of a problem or situation

Benefits

Annual success-sharing bonuses or commission plans based on individual performance

Excellent benefits

Company

CSC

Glassdoor3.2

CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across fund strategies, capital markets transactions in public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions.

Founded in 1899