Houchens Insurance Group · 1 month ago
Commercial Lines Client Associate I
Louisville Metro
Full-time
Hybrid
New Grad, Entry LevelHouchens Insurance Group is preparing to launch the HIG Academy 2026, a 6-week immersive development program aimed at December 2025 graduates for a career as a Commercial Lines Client Associate. This role involves providing technical support in processing commercial insurance policies, ensuring effective client and policy services, and collaborating with various departments.
Auto InsuranceCommercial InsuranceInsuranceProperty InsuranceService Industry
Responsibilities
Preparing accurate, properly completed certificates of insurance
Confirming existence of coverage certified; checks for and secures missing information and authorization when necessary
Completing simple change requests, checks endorsements, cancellation endorsements and audits for accuracy and relevancy
Preparing accurate, properly completed auto ID cards; processes new business and renewal certificates, auto IDs, endorsements, cancellations, and audits
Following up on direct bill late payments and keeping the Producer and Account Advisor informed
Preparing renewal files and renewal kits, including ordering of loss runs and loss summaries
Learning all Commercial Lines service standards and procedures
Document all correspondence, follow up for necessary information updates at appropriate times, and keep the client files organized and up to date
Works together with team and with other departments, such as Marketing, Accounting, Claims, Producers, etc., this includes conferencing with Producer or Account Executive to discuss the execution of strategies
Manages PTO to work with departmental needs
Volunteers to back up and/or assist other associates as needed
Displays commitment and initiative to meet department and agency education goals as set forth in the organization’s education program
Qualification
Required
December 2025 graduates or anyone with a passion for client service, business, or insurance
Strong communication and organizational skills
Eagerness to learn, grow, and contribute to a collaborative team environment
Willingness to relocate to one of HIG's office locations after the program concludes
Preferred
Willingness to relocate to one of HIG's office locations after the program concludes is strongly preferred
Benefits
Variable compensation with unlimited growth based on your performance.
Ownership in the company in the form of stock via the Houchens Industries ESOP, the largest 100% owned company in the world.
Comprehensive medical, dental, and vision plans, and many more supplemental benefits.
Work-life balance
Company
Houchens Insurance Group
Houchens offers clients the most adequate protection for all of their insurance needs.
Founded in 1977
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andy Barker
Chief Executive Officer
Geoff Bosley
Chief Financial Officer
Recent News
The Business Journals
2025-01-11
2024-02-05
Company data provided by crunchbase