GD Resources · 2 months ago
Senior IT Specialist
United States
Full-time
Hybrid
Senior Level
5+ years expGD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. The Senior IT Specialist role involves supporting the operation of personal computing devices, applications, and network resources, providing technical assistance to end-users, and ensuring efficient operation of IT services.
Information Technology & Services
Responsibilities
Monitor and oversee the local technical environment to ensure proper functioning (e.g., ensure network infrastructure, video conference, and other local systems are operational)
Work with client agency to ensure timely incident reporting and service request entry through ITSM ServiceNow
Understand the ITS organization in order to work effectively with ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation
Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur
Triage and resolve user access issues
Provide direction to agency for submitting tickets, requesting training, and locating resources offered by ITS
Ensure familiarity and proficiency in technical support of video conferencing equipment; reach out to ITS colleagues and/or vendor support (when available) for assistance
Provide basic ‘how-to’ instruction to users for common desktop functionality/software issues and for establishing video conference calls and use of technology to present or share information
Qualification
Required
5+ years of experience in Information Technology
6.5 years of technical experience in end-user desktop troubleshooting and support
6.5 years of technical experience with office-wide PC, laptop, network, and printer/peripheral troubleshooting and support activity
6 years of experience with ticket management software and related procedures (e.g., ITSM ServiceNow)
6 years of experience supporting, troubleshooting, and operating video-teleconference equipment
6 years of experience with the Microsoft Suite of products as well as Desktop Operating Systems
4 years of experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within a setting supporting 75+ staff
4 years of experience in understanding and compliance with confidentiality related to sensitive data (e.g., HIPAA/HITECH Law, Pub 1075)
4 years of experience in a customer service–related support position providing direct, in-person technical support to Executive-level clients/customers and administrators
4 years of experience managing and prioritizing support calls
2 years of experience with internet-based teleconference software support (e.g., WebEx, MS Teams, Zoom)
Company
GD Resources
GD Resources is a forward-thinking, Women Veteran-Owned firm specializing in Business Management, Information Technology, Professional and Staffing Services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joseph G.
Chief Operations Officer
Company data provided by crunchbase