USAJOBS · 2 months ago
Customer Account Specialist
Whitehall, Ohio, USA
Full-time
Onsite
Mid, Senior Level
$92K/yr - $120K/yr
1+ years expUSAJOBS is seeking a Customer Account Specialist to serve as the primary customer-facing point of contact for the Order Fulfillment process. The role involves overseeing customer order resolutions, advocating for customers in various departments, and preparing detailed reports to recommend process improvements.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serves as the primary customer facing point of contact for the Order Fulfillment process
Oversees actions to expedite the resolution of customer order and support problems and complaints
Serves as customer advocate and liaison in dealing with Finance, Planning, and Procurement issues
Monitors the resolution of transaction violations and provides direct support to analyzing and re-processing complex transactions
Collaborates in the development of action plans to address root causes of widespread problems
Conducts detailed program reviews to identify, develop, and recommend process improvements
Prepares detailed written reports containing findings and recommendations for resolving recurring problems, improving customer services, expanding customer use of goods and services, identifying customer concerns, and projecting future requirements
Qualification
Required
Must be a U.S. citizen
Tour of Duty: Flexible
Security Requirements: Non-Critical Sensitive with Secret Access
Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal
Fair Labor Standards Act (FLSA): Exempt
Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service
Recruitment Incentives: Not Authorized
Bargaining Unit Status: Yes
Pre-Employment Physical: Required
Expeditionary Civilian (EC): Emergency Essential
Defense Acquisition Workforce position. Must complete DoD certification and other requirements
You will be a Mission Essential employee. This requires you to work during an emergency to ensure continuation of essential functions. You may be required to work at the designated duty location, a telework site, or an alternate location/facility
Financial Disclosure: Required
One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position
To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector
Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement
Ensuring the expedited delivery of emergency supply requests
Recommending improvements to complex order fulfillment processes
Generating reports and analyzing data to identify root causes of widespread problems
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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