The University of Texas System · 10 hours ago
Client Services Analyst
Austin, TX
Full-time
Onsite
Mid Level
3+ years expThe University of Texas System has been improving lives through education, health care, and research for over 140 years. The Client Services Analyst position involves providing first-tier technical support and managing logistical aspects of training programs and presentations for team members and stakeholders.
EducationHigher EducationUniversities
Responsibilities
Manages first-tier technical support to end users and clients regarding technology hardware and software applications, efficiently resolving issues and escalating more complex problems as necessary
Develops, delivers, and manages the logistical aspects of training programs and presentations for team members and stakeholders
Manages the technical onboarding and offboarding of user accounts, including administration of group memberships and rights
Maintains user accounts, hardware, software, and services, ensuring operational effectiveness and resolving issues
Participates actively in the implementation of technology projects and initiatives, gaining experience in project management and support
Administers software management platforms and maintains endpoint configurations, ensuring compliance with organizational standards
Analyzes technical support trends and prepares comprehensive reports on service performance and incident management for leadership review
Provides robust technical support during meetings and events, ensuring seamless operation of audiovisual and conferencing equipment
Handles general administrative duties, including customer inquiries, document preparation, and participation in meetings
Other duties as assigned
Qualification
Required
High school diploma or GED and 3 years in information technology solutions is required
Experience and education may be substituted for one another on a year for year basis
Knowledge of general office practices and administrative procedures
Strong organization, teamwork, problem-solving, and communication (verbal and written) skills
Ability to manage multiple tasks and prioritize effectively
Ability to work effectively with people at all levels of the organization in a fast-paced, dynamic environment
Proficiency in using standard office equipment and software
Excellent written and verbal communications skills with a professional demeanor
Excellent customer service
Ability to offer attention to detail and accuracy in work produced
Ability to work independently with limited supervision
Preferred
Familiarity with Information Technology Infrastructure Library (ITIL) framework and IT Service Management (ITSM) platforms
Experience in higher education IT settings
Experience with Microsoft Office 365
Benefits
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to a minimum of 20 hours per week and at least 135 days in length. Participation in TRS is mandatory.
Company
The University of Texas System
The University of Texas System is to improving the people all over the world through education, research and health care.
10001+ employees
H1B Sponsorship
The University of Texas System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (3)
2023 (7)
2022 (6)
2021 (4)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$1.75MKey Investors
Strada Education Network
2023-01-17Grant· $1.5M
2022-01-18Grant· $0.25M
Leadership Team
Cristina Ruiz Blanton
Chief Privacy Officer
David Lakey, M.D.
Vice Chancellor for Health Affairs and Chief Medical Officer
Recent News
San Francisco Chronicle
2025-11-10
The Journal Record
2025-09-06
Dallas Innovates
2025-05-17
Company data provided by crunchbase