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Quva · 10 hours ago

Customer Success Manager

Minneapolis, MN

Full-time

Hybrid

Entry Level

$86K/yr - $118K/yr

1+ years exp

Quva is a company that provides industry-leading health-system pharmacy services and solutions. The Customer Success Manager will be responsible for onboarding, training, and managing health system customers to ensure their successful adoption of SaaS solutions and secure contract renewals.

Health CareManufacturingMedicalMedical DevicePharmaceutical

Comp. & Benefits

No H1B

Responsibilities

Acts as our customers’ main point of contact; take responsibility for onboarding, training and relationship management

Consults and collaborates with customers, at all organization levels from C-level to end users, to ensure they are fully recognizing value from our products and services

Gathers information about customers’ unmet needs and communicates this information within the CS team and other departments

Provides effective training and consultative working sessions; both remote and on-site

Is available to customers as the Subject Matter Expert on all products

Works collaboratively within the Customer Success team and with other departments to resolve any customer problems and enhance the customer experience

Tracks and documents how customers are using products to impact key hospital metrics (revenue/reimbursement, cost control, core clinical measures, quality outcomes, etc.)

Secures the renewal of customers’ SaaS subscriptions and the expansion to additional products and services

Collaborates and innovates within the Customer Success team to improve our processes

Participates in support coverage rotation

Qualification

Customer success managementSaaS solutionsTrainingPresentationHospital experienceAnalytical skillsCommunication skillsOrganizational skillsProblem solvingActive listeningCollaboration

Required

Bachelor's Degree

1+ year experience in Customer success, account management or software training

1+ year experience in Hospital setting specifically in pharmacy, informatics or nursing OR experience with Epic implementations

Excellent communication skills across all levels; from executives to end users

Excellent organizational skills and ability to strategically manage multiple customers concurrently

Strong training and presentation skills

Strong analytical, problem solving and troubleshooting skills

Travel up to but not limited to 10%

Must be currently authorized to work in the United States on a full-time basis; Quva is not able to sponsor applicants for work visas

Preferred

Has a sense of urgency, accountability, and resourcefulness (e.g., work in changing environment)

Is a self-starter and independent learner

Promotes active listening with team members; Contributes appropriately to conversations; Has strong verbal and written communication skills with the ability to work effectively with other departments within the organization and with people at all levels of the organization

Understands how various issues affect each other and the outcome of projects; Improves upon existing approaches by seeking opportunities to creatively transform

Benefits

Comprehensive health and wellness benefits including medical, dental and vision

401k retirement program with company match

17 paid days off plus 8 paid holidays per year

This role is also eligible for an annual incentive bonus, subject to program terms and guidelines

Company

Quva

Quva is a national, industry-leading provider of health-system pharmacy services and solutions, including 503B sterile injectable outsourcing and data software solutions that generate insights to help power the business of pharmacy.

Founded in 2015

Sugar Land, Texas, USA

1001-5000 employees