Heartshare · 2 months ago
Care Management Supervisor
Brooklyn, NY
Full-time
Onsite
Mid Level
3+ years expHeartshare is a dedicated organization that has been empowering New Yorkers for over 150 years. The Care Management Supervisor will provide clinical and administrative supervision to Care Managers, ensuring effective care management services for patients in the Adult Health Home Program while addressing unmet social service needs that impact health outcomes.
AssociationHealth Care
Responsibilities
Responsible for review of clinical documentation such as progress notes and encounter review of assigned Care Managers to ensure that patient assessments, initial and annual Comprehensive Assessments are completed within required time frames and meet NYS Health Home standards
Responsible for review of clinical documentation of assigned Care Managers to ensure that Care Plans are completed within required time frames, address the social determinants of health and include lifestyle behavior change goals that address health, behavioral health and chemical dependency problems
Responsible for monitoring the achievement of Care Plan goals, graduation processes and for providing feedback to Care Management staff regarding the implementation of appropriate case management interventions
Review and follow up Lost to Service progress notes, quality engagement attempts and critical event follow-up
Responsible for monitoring Care Managers’ productivity and for tracking the provision of billable, monthly core services and case conference review, scheduling and evaluating case closures and transfers
Provide direct one-to-one and group clinical weekly supervision for the Case Managers
Responsible for temporarily providing services to clients if an assigned Care Manager’s position is terminated, this is to ensure continued services to the clients until cases are reassigned
Provide support around case conferencing and coordinate incident reporting procedures for program
Conduct regular clinical chart reviews for clients’ services, ensuring quality of documentation and compliance with City, State and Federal requirements
Qualification
Required
A Bachelor's degree in human health services /social work
3-4 years' experience as a care manager or care coordinator
Strong clinical, administrative and organization skills required
Strong written and oral communication skills
Ability to use Microsoft office programs and electronic health record systems
Relevant experience in serving the population with SMI & chronic conditions, developmental disabilities, behavioral health, primary health care, or social services
Working knowledge of interdisciplinary planning process and the development of an individualized patient centered plan of care
Ability to deliver family-driven, youth-guided services
Preferred
Bi-lingual Spanish / Russian
Benefits
Rewarding work in a team environment.
Paid vacation, sick, personal days, and holidays.
403(B) retirement plans with employer contribution.
Health, dental, vision and life insurance.
Employee Assistance Program (EAP).
Flexible spending account (Dependent Care, Medical, Parking, and Transit).
Employee appreciation programs and events.
Tuition assistance program.
Professional development opportunities.
Wellhub discount
Verizon Wireless discount.
BJs membership discount.
Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more.
Company
Heartshare
Heartshare nurtures and empowers children and adults diagnosed with intellectual and developmental disabilities, including autism spectrum disorders, through educational, life skills and vocational training, residential, case management, recreational, family support and health care services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dawn Saffayeh
President and Chief Executive Officer
Justin Nardilla
Chief Financial Officer
Company data provided by crunchbase