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Golden Five Consulting · 2 months ago

Desktop Systems Management Engineer Batavia, Illinois onsite/ Hybrid

Batavia, IL

Full-time

Onsite

Mid Level

4+ years exp

Golden Five Consulting is seeking a Desktop Systems Management Engineer to manage and configure Fermilab’s end-user environments. The role involves administering systems management tools, ensuring compliance with security standards, and providing support for system imaging and application deployment.

Business IntelligenceCloud Data ServicesInfrastructure

Responsibilities

Centralized Systems Management

Provide desktop systems management support during Fermilab’s designated business hours

Administer and maintain SCCM, Jamf, and related endpoint management platforms for both Windows and macOS devices

Create, maintain, and update master images and PC configurations for standardized deployments

Develop and manage application packaging and deployment processes for software distribution

Ensure all builds and configurations are properly documented and cataloged for traceability and compliance

Patch & Policy Management

Compile, test, and deploy patches, hotfixes, and configuration policies for all managed devices, ensuring adherence to Fermilab’s cybersecurity guidelines

Apply operating system and application updates to maintain compliance and system stability

Manage and enforce security and configuration baselines across all endpoints in collaboration with Fermilab’s cybersecurity team

Ensure proper scheduling, testing, and deployment of updates following ITIL change management procedures

Application Packaging & Deployment

Build and maintain standard application packages using SCCM and Jamf

Perform integrated testing of applications on master system images to ensure compatibility and stability before production deployment

Provide self-service software installation options for end users using approved management tools

Ensure all application packaging and deployment activities are documented and auditable

System Monitoring & Reporting

Monitor endpoints to ensure devices periodically check in with SCCM and Jamf systems

Work with end users to troubleshoot and remediate devices not reporting to central management

Generate and maintain reports, dashboards, and analytics on:

Patch and deployment compliance

System health and connectivity

Software distribution success rates

Licensing compliance and usage metrics

Provide custom reports and dashboards to meet operational and management needs

Process Improvement & Documentation

Maintain comprehensive documentation of all system images, configurations, and deployment workflows

Contribute to the creation and refinement of Standard Operating Procedures (SOPs) for endpoint management

Provide recommendations for system improvements, tool upgrades, or automation opportunities to enhance reliability and efficiency

Support continuous service improvement by identifying gaps and suggesting updates to best practices

Qualification

SCCMJamfWindows OS deploymentMacOS deploymentMicrosoft CertificationPowerShellActive DirectoryITIL processesAnalytical skillsTroubleshooting skillsCommunication skillsDocumentation skillsTime management