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SouthState Bank · 4 hours ago

Government Lending Resolutions Manager (FL, GA, AL, VA, NC, SC, TX)

Winter Haven, FL

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

SouthState Bank is a trusted financial partner known for its commitment to community and customer success. The Government Lending Resolutions Manager will lead the Special Assets Department, guiding Commercial Resolutions Officers and managing a portfolio of loans to ensure effective case management and compliance with banking regulations. This role involves developing strategies for loan resolution and contributing to business development initiatives.

BankingFinanceFinancial ServicesLendingWealth Management

Responsibilities

Works with the Director of Special Assets to develop and implement effective strategies for case resolution by the Commercial Resolutions team, with a focus on the SBA and USDA loan portfolios

Assist in managing the performance of Commercial Resolutions Officers

Utilizes coaching strategies to motivate team and enhance performance

Reviews and approves all quarterly CLARs for the SAM government loan portfolio

Manages the overall transfer, resolutions and claim submission process for the SBA and USDA loan portfolio managed by Special Assets

Participates and has some oversight with the budgeting process and expense management

Participates in establishing goals for the department

Consistently evaluates the performance and production of the Government Lending Claims Manager and Specialist(s)

Provides coaching and feedback to develop solution-driven strategies to solve problems and answer questions

Conducts regular one-on-one meetings with team members to ensure two-way communication is occurring and that a full understanding of processes, procedures, goals, and expectations is realized

Utilizes expertise, experience and knowledge to identify and implement effective strategies, and contribute to the success of the Commercial Resolutions and Claims Management teams

Creates a positive and collaborative work environment

Assists the Director of Special Assets with: portfolio reviews and quality assurance measures; the implementation and revisions of, and adherence to bank policy and department procedures; adherence to regulatory requirements; other tasks as assigned or requested

Perform day-to-day management of a portfolio of classified assets

Communicate with borrowers via phone, face-to-face meetings, and written correspondence

When necessary, issue past due and demand letters to delinquent borrowers in accordance with bank policy and applicable banking laws

Document collection activities including borrower calls/meetings and correspondence in the designated system

Maintain an orderly e-file system to retain necessary documentation

Ensure that e-files are complete and up-to-date

Effectively manage maturing loans in the assigned portfolio

Negotiate renewal/modification terms with borrower and secure necessary approvals

Clear any documentation or approval exceptions identified post-closing

Review all assigned loans and develop a resolution strategy for each

Resolution strategies should have a goal of either rehabilitating the loan to the degree it can be moved back to a Relationship Manager or moving the loan out of the bank in a manner that minimizes losses to the bank and is compliant with applicable banking laws and bank policies

Resolution strategies should be documented and updated as needed

Negotiate settlements with borrowers and guarantors, including deed-in-lieu of foreclosure, short sale, and discounted payoffs with a focus on minimizing problem assets, losses, and expenses

Utilize sound judgment in recommending settlements for approval and secure approval from the Director of Special Assets prior to finalizing settlements with borrowers

Retain documentation that evidences rationale for settlement

Ensure that coding is accurate on all loans in portfolio based on current status, including the risk rating, accrual status, status code, and loss given default

Ensure that codes tied to credit reporting are accurate based on the current status of the loan

Submit coding changes in a timely manner and follow up to ensure changes are properly made

Engage attorneys, appraisers, and other outside vendors as needed

Ensure invoices are properly reviewed and approved in a timely manner

Follow the bank’s appraisal ordering process to engage appraisals and recommend appropriate charge-offs according to bank policy

Make best efforts to minimize expenses associated with using outside vendors and leverage internal Legal department when possible

Identify loans in portfolio that require an impairment analysis and conduct the analysis as needed

If an impairment or charge off is identified, complete the appropriate charge off/impairment document and submit it for approval through the bank’s charge off/impairment process

Ensure that the charge off form is accurate and includes sufficient commentary to identify the reason for the charge off/impairment and the current status of the loan

Qualification

Commercial lending experienceLoan workout strategiesCredit analysisPortfolio managementManagement experienceAnalytical skillsNegotiating skillsProblem-solving skillsMicrosoft WordMicrosoft ExcelMicrosoft OutlookInterpersonal skillsWritten communicationVerbal communicationTime managementDetail-oriented

Required

High School Diploma required

Minimum of 10+ years commercial lending or commercial credit experience

3-5 years management experience

Experience should include significant loan structuring, credit analysis and portfolio management

At least 5 years of commercial workout and litigation experience

Extensive knowledge of Bank lending facilities, services, procedures, and practices

In-depth knowledge of loan workout strategies including modifications, forbearance agreements, bifurcated notes, short sales, settlement agreements, etc

In-depth knowledge of litigation strategies including foreclosures, judgments, and all types of bankruptcies

Knowledge of Federal and State lending regulations and Bank policies relating to lending and Special Assets procedures

Well-developed interpersonal, negotiating, and problem-solving skills

Excellent written and verbal communication skills

Extensive credit skills

Detail oriented and possess the proven ability to prioritize complex work assignments

Excellent time management skills

Proven analytical skills and the ability to evaluate credit worthiness

Proficient in the use of basic office equipment with an emphasis on calculator and computer

Proficient use of Microsoft Word, Excel, and Outlook