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Thomson Reuters · 2 months ago

Technical Trainer, CoCounsel Legal

USA-MSP-2900 Ames Crossing Road

Full-time

Hybrid

Entry, Mid Level

$72K/yr - $134K/yr

2+ years exp

Thomson Reuters is a global leader in providing trusted content and technology for professionals across various sectors. They are seeking a Technical Trainer to deliver expert training on their CoCounsel Legal software, helping customers and partners maximize efficiency and leverage advanced AI technology in legal workflows.

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Responsibilities

Lead product training with a primary focus on CoCounsel Legal; deliver training on Legal Tracker, HighQ, Westlaw, and Practical Law as business and customer needs evolve

Deliver multi‑client workshops and single‑client (dedicated) sessions, virtually or onsite at customer, partner, or company locations

Partner with the Lead Curriculum Designer, Learning Experience Designer, Professional Services, SMEs, and customers to identify training needs and delivery methods for customer and partner training

Co‑create and continuously update training assets aligned to product releases across various formats such as live instructor-led workshops, webinars, office hours, on-demand workshops, eLearning, videos, certification exams, and toolkits

Maintain core materials (instructor and participant guides) to ensure accuracy, clarity, and accessibility

Collect and analyze learner feedback and training data (e.g., surveys, NPS, completion/adoption metrics) to drive continuous improvement and close curriculum gaps

Build and maintain deep product expertise in CoCounsel Legal and across the legal product portfolio

Proactively use generative Thomson Reuters AI tools to accelerate work, improve deliverables, and iterate quickly; continuously learns new AI features and best practices

Record time and engagement details to support accurate billing and utilization reporting; Submit timely expense reports for any business travel

Support training operations by delivering timely attendance reports and other operational tasks as needed (e.g. managing waitlists)

Work in-office at least three days per week as part of a hybrid schedule

Qualification

CoCounsel LegalLegal technologyGenerative AITraining deliveryCurriculum developmentCustomer-centric mindsetCommunicationCollaboration skillsIndependent work habits

Required

Experience delivering live and virtual training to groups from ~10 to 50+ participants

Practice designing and facilitating practical, hands-on learning activities that drive adoption

Agility to manage technical issues, varied participant skill levels, and product changes while maintaining a positive learner experience

Excellent written and verbal communication; able to explain complex concepts clearly and simply

Customer-centric mindset with measurable training impact

Effectiveness working across a complex, matrixed organization to build alignment

Experience leading cross-functional projects and delivering results on time

Strong collaboration and independent work habits

Strong technical skills leveraging generative and agentic AI, adaptable across diverse and emerging tech, with a curious mindset on the evolving AI–legal intersection

Willingness to travel for onsite training as needed

Preferred

Juris Doctorate (JD) with bar admission in at least one U.S. state

Minimum of 2 years of experience as a practicing attorney in a General Counsel office, or at least 2 years as a practicing attorney handling compliance or transactional matters

Experience with legal technology and/or AI-based platforms (e.g., CoCounsel Legal, Westlaw, Practical Law, Legal Tracker, HighQ)

Benefits

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.

Market competitive health, dental, vision, disability, and life insurance programs

Competitive 401k plan with company match

Competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave

Optional hospital, accident and sickness insurance paid 100% by the employee

Optional life and AD&D insurance paid 100% by the employee

Flexible Spending and Health Savings Accounts

Fitness reimbursement

Access to Employee Assistance Program

Group Legal Identity Theft Protection benefit paid 100% by employee

Access to 529 Plan

Commuter benefits