Evolution Parking and Guest Services · 2 months ago
Valet Ramp Captain
St. Petersburg, FL
Part-time
Onsite
Mid, Senior Level
2+ years expEvolution Parking and Guest Services is focused on delivering exceptional service in the parking industry. The Valet Ramp Captain will ensure the safety and efficiency of parking guest vehicles while leading the valet team and maintaining high customer service standards.
Hospitality
Responsibilities
Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients
Greet guests in a professional and friendly demeanor upon arrival and departure
Ensure valet attendants provide the highest level of customer service
Provide strong leadership and lead by example to enhance the team’s performance
Monitor and maintain efficient traffic flow throughout the valet staging area
Supervise valet operations and resolve issues in the absence of the Guest Service Manager
Retrieve and park vehicles in designated areas cautiously
Follow all appearance standards as set forth by Evolution Parking & Guest Services, including complete, approved pressed uniform
Follow all attendance standards as set forth by Evolution Parking & Guest Services, as required by the scheduling, which may vary according to the needs of the location
Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures
Adhere to site-specific safety and security procedures
Maintain clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles, and ash urns
Ensure all keys are properly stowed in the key box
Participate in Crescendo Academy and Crescendo Leadership Developmental Programs
Other duties as assigned
Qualification
Required
Associate's Degree, High School Diploma, or GED required, or relevant working experience
Understanding of general business practices including accounting, human resources, and customer service
Experience in valet parking
Valid US Driver's License
2+ years in a management position
Experience with HRIS platforms, such as ADP
Experience with Customer Service
Strong customer service and client relationship skills
Excellent oral and written communication skills
Strong technology proficiency
Strong organizational skills with a proven track record of meticulous attention to detail and accuracy
Ability to collaborate effectively and work as part of a team
Exceptional attention to detail and able to multitask in a fast-paced, deadline-driven environment
Company
Evolution Parking and Guest Services
Evolution Parking and Guest Services is the only company in the United States that specializes in valet parking and front door hospitality services exclusively to the hotel and resort industry nationwide.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Malatin
Founder and CEO
Jeffrey Gatt
Chief Financial Officer
Company data provided by crunchbase