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Canopius Group · 2 months ago

Technical Account Manager (Distribution)

Full-time

Onsite

Mid Level

$70K/yr - $90K/yr

Canopius Group is seeking a Technical Account Manager to enhance partnerships and support the Vave underwriting team in achieving business goals. This role focuses on maximizing client engagement with Vave API products and fostering growth opportunities through analytics and collaboration with various internal teams.

Insurance

Responsibilities

Key client facing analytics advocate, delivering regular insights to product partners to bolster their success with Vave products

Develop or Establish a suite of analytics tools and queries, to support the Vave client team strengthen partner relationships through first class client support and feedback

Drive new Vave product usage analytics internally to Product and Data teams and externally to clients assuming a central role between internal and external stakeholders

Support the Vave integration process with our clients through data-led KPI’s post integration

Collaborate with Vave product teams to gain an expert understanding in the technical workings of the product chain from underwriting guidelines, validation, and API rating methodology and use this insight to drive useful client discussions on how Vave products are being used

First line of support for clients; answering questions on product offering and troubleshoot BAU technical issues

Collaborate and learn from the dedicated Vave development team to bring a consistent approach to client specific tooling and troubleshooting

Oversee the development of internal tools that improve client experience using “boots on the ground” knowledge and a range of data sources from discussions with external business and technical stakeholders

Qualification

Technical client facing experienceSQL skillsREST API principlesMI/BI toolingInsurance industry experienceProject managementPythonC#Business communication skillsExcel skills

Required

Previous Experience in a technical client facing role. Having worked as part of a product analytics team or analysing the use of API technology in a B2B environment highly beneficial

Experience with MI/BI tooling and analytics. Having led or worked within a team delivering customer experience metric reporting to provide actionable insights from KPIs

Working proficiency/Advanced SQL skills required (Python, C# and other languages a bonus – success in this role supported by ability to understand existing code and infrastructure features within the API.)

Solid understanding of REST API technology principles and ability to tests and debug integrations

Demonstrable ability to communicate with both technical and business teams and drive outcomes for both parties

Proven track record for project management and experience with business requirement documentation beneficial

Understanding of/experience within an insurance company or MGA e.g. Catastrophe Modelling, solutions, analytics also a plus

Experience of US insurance market and perils highly advantageous

Excellent business and communication skills evidenced by experience preparing and running demos/meetings with external stakeholders & internal team

Excellent Excel skills a must