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Union Home Mortgage Corp. · 22 hours ago

Payment Processor (Loan Servicing)

Strongsville, OH

Full-time

Onsite

New Grad, Entry Level

Union Home Mortgage Corp. is committed to improving inclusion in the workplace and values diversity among its partners. The Payment Processor will be responsible for processing mortgage payments, handling inquiries related to payments, and performing daily reconciliation of transactions.

BankingCreditFinancial ServicesInsuranceMortgage

Responsibilities

Processing of mortgage transactions in our servicing software through various methods of payment

Processing of loan payoffs in our servicing software and completion of necessary account closure procedures, including contacting title agencies, verification of wires, and issuing of refunds

Processing of payment reversals and NSF payments and coordinating with our Accounting department

Remit payments processed in-house to our bank using remote deposit scanning machine and software

Reconciliation of daily transactions and preparation and balancing of End of Day procedures

Responding to, researching, and resolving inquiries on our online payment processing helpdesk

Corresponding with our lockbox vendor on research of transactions, and process payment exceptions through their web portal

Prepare and mail notices and other correspondence in relation to payment operations

Address inquiries by phone and transfer calls as necessary

And additional responsibilities as assigned

Qualification

Mortgage payment processingLoan payoff processingCustomer service skillsBasic mathematical calculationsMicrosoft OfficeEffective communicationRelationship buildingFlexibility

Required

High school diploma

Prior administrative, accounting and/or bookkeeping experience preferred

Excellent customer service skills and professional attitude

Ability to communicate with courtesy and diplomacy, efficiently follow written and verbal instructions

Flexibility and ability to build and maintain effective relationships with a diverse group of individuals, clients, staff, and outside contacts in person and by telephone

Read, write, and communicate using English language sufficient to perform job functions

Ability to perform basic mathematical calculations using an adding machine or calculator

Ability to use company equipment in assigned area (including but not limited to telephone, copiers, fax machines, computers, internet, etc.)

Proficiency in ability to access, input, retrieve and interpret information using applicable computer systems with limited supervision (including but not limited to: Microsoft Outlook, Word, Excel, etc.)

Company

Union Home Mortgage Corp.

Glassdoor3.8

Since our inception in 1970, Union Home Mortgage has guided hundreds of thousands of aspiring homebuyers through the process of achieving homeownership.

Founded in 1970