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WEBIT Services, Inc. · 3 months ago

T3 Service Desk Engineer

Naperville, IL

Full-time

Onsite

Mid, Senior Level

$85K/yr - $110K/yr

2+ years exp

WEBIT Services, Inc. is seeking a Tier 3 Service Desk Engineer to provide the highest level of technical support within their service desk team. The role involves resolving complex technical issues, mentoring junior staff, and participating in IT project work to ensure the delivery of superior IT services.

Cyber SecurityInformation TechnologyIT ManagementNetwork SecurityVoIP

Growth Opportunities

Responsibilities

Resolve complex technical issues escalated from Tier 1 and Tier 2 support, ensuring timely and effective resolution, including but not limited to:

Virtualization: VMware & HyperV

Backup systems and Storage

Network and Security (Firewall Systems, Router and Switches etc.)

Active Directory and O365 Administration

Perform advanced system administration tasks, including server management, network configuration, and security implementations on Windows Servers 2008-2022 (AD, AZURE AD, DNS, DHCP, Online Exchange/ 0365)

Collaborate with project teams to design, implement, and manage IT projects for clients

Provide guidance and training to Tier 1 and Tier 2 support staff, fostering a culture of continuous learning and improvement

Communicate effectively with clients to understand their technical needs, provide updates, and ensure satisfaction with services rendered

Maintain detailed and accurate documentation of technical solutions, procedures, and client interactions

Conduct regular system audits, performance tuning, and preventive maintenance to ensure optimal system performance and reliability

Lead the response to major incidents, including identification, resolution, and post-incident review to prevent recurrence

Implement and manage security measures to protect client data and systems from threats and vulnerabilities

Qualification

Windows Server AdministrationLinux Server AdministrationNetworking (LAN/WAN)Virtualization VMwareVirtualization Hyper-VCloud Services AWSCloud Services AzureMCSE CertificationCCNA CertificationITIL CertificationProblem-SolvingCustomer ServiceCommunicationTeam Player

Required

Experience in a technical support role, with at least 2 years in a Tier 3 or senior support capacity

Certifications: Relevant industry certifications such as MCSE, CCNA, ITIL, or similar are highly desirable

Technical Skills: Proficient in Windows and Linux server administration, networking (LAN/WAN), virtualization (VMware, Hyper-V), cloud services (AWS, Azure), and security best practices

Problem-Solving: Strong analytical and problem-solving skills with the ability to handle complex technical issues independently

Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders

Customer Service: Strong commitment to providing exceptional customer service and maintaining client relationships

Team Player: Ability to work collaboratively within a team environment and share knowledge effectively