Molex ยท 7 hours ago
Field Application Engineer - Optical Solutions
Bridgewater, NJ
Full-time
Onsite
Mid Level
$100K/yr - $120K/yr
3+ years expMolex is a leader in the optical industry, providing high-performance wavelength management solutions. They are seeking a Field Application Engineer to deliver technical support, troubleshoot customer equipment, and maintain strong relationships with clients in the telecom and datacom sectors.
ElectronicsLogisticsManufacturing
Responsibilities
Provide On-Site Support:This position may require working after hours as well as a presence on-site as required. The professional collaborates with peers in the organization to devise suggestions for expediting maintenance and troubleshooting procedures, and documents all relevant field activities
Troubleshooting and Debugging: The FAE confers with customers in initial deployment troubleshooting, including debugging new hardware and software. The FAE must have a good understanding of optical networks and should consult all relevant information of the client network when making troubleshooting decisions
Operation & Maintenance: The FAE offers guidance and training to the client personnel to educate them about the product operation and maintenance procedures. The FAE also sustains necessary facility support with analyzing issues and giving suggestions in a timely manner
Function as the first and main point of contact for customers on any complaints, inquiries, and systems issues. Develop technical relationships and maintain high customer satisfaction
Monitor tickets 24x7, respond to customers per SLA and notify technical support team in time. Collaborate with customers to clarify/ identify faults related to hardware, software, configuration, networking, power supply problems, etc. Update tickets with progress and solution
Assess and validate RMA/Advance Replacement. Work with R&D and QA to conduct root cause analysis and archive conclusions. Maintain tools, properly calibrated test equipment and test bed in the lab to reproduce field issues and evaluate/repair faulty modules
Review data to identify emerging failure trends and provide recommendations to reduce network down time and improve maintenance practices, and advise on equipment configuration and workflow
Conduct training and provide product guidance to customers on system operation. Understand and convey customer requirements to sales/marketing/PLM and engineering teams. Update technical manual and reference guides with the recent product updates and developments
Work directly with customers during product evaluations to ensure technical milestones are met. As part of a team of product verification experts, analyze and improve verification solutions for system validation, verification, software bring-up
The FAE works on the field and in the lab. The normal average duty hours do not extend beyond forty hours per week, but the FAE should be available 24x7 and may sometimes need to work extra hours and reschedule work depending on the clients' appointments. The FAE should be eligible to travel extensively worldwide on short notice
Qualification
Required
Bachelor's or Master's degree in optical networking, electrical engineering, or related fields
3+ years of experience in customer service positions involving technical support
Experience with Optical Communication Systems and relevant technical field knowledge
Excellent analytical, interpersonal and communication skills with decision-making, problem resolution and creative thinking skills
Strong planning and organization skills with an ability to prioritize work
Ability to work with internal and external teams using office software, remote communication tools, helpdesk platform and project management software
The ability to lift and carry item that can weigh up to 50 lbs
Preferred
Be a resourceful initiative-taker, working independently without direct supervision in a fast-paced entrepreneurial environment with ability to adapt to changing circumstances
Ability to productively multi-task activities with shifting priorities in a pressurized environment
Proven customer success record of being dependable and accountable for all aspects of the job
Possess expert level of knowledge and customer applications of network hardware, software, and configuration in optical communications systems with the latest technological trends
Demonstrate strong problem-solving abilities and critical thinking through combining technical knowledge with real world maintenance experience
Fluent in English and Chinese
Benefits
Medical
Dental
Vision
Flexible spending and health savings accounts
Life insurance
ADD
Disability
Retirement
Paid vacation/time off
Educational assistance
Infertility assistance
Paid parental leave
Adoption assistance
Company
Molex
Molex supplies electronic interconnect solutions and connectivity products for a broad range of industries. It is a sub-organization of Koch, Inc..
10001+ employees
H1B Sponsorship
Molex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (94)
2024 (84)
2023 (73)
2022 (56)
2021 (59)
2020 (63)
Funding
Current Stage
Late StageTotal Funding
unknown2013-09-09Acquired
Leadership Team
Martin Slark
CEO
D
Demond johns
Founder
Recent News
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2025-11-21
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