Prometheus Group · 3 months ago
irector of Operations Customer Success
Raleigh, NC
Full-time
Onsite
Director/Executive
7+ years expPrometheus Group is the largest global provider of comprehensive enterprise asset management software solutions. They are seeking a strategic Director of Operations Customer Success to scale and optimize their global Customer Success function, focusing on process, technology, and people while driving customer-centric growth.
Asset ManagementEnterprise ApplicationsEnterprise Resource Planning (ERP)Enterprise SoftwareSaaSSoftware
Responsibilities
Design and implement scalable CS processes, playbooks, and engagement models
Develop, document, and continuously refine standardized processes and methodologies for Customer Success operations, ensuring consistency and scalability across global teams
Champion the adoption of best practices in customer lifecycle management by implementing structured methodologies for onboarding, engagement, renewal, and expansion
Define and track KPIs, health scores, and success metrics to drive performance
Build Power BI dashboards and reporting frameworks to monitor customer health, risk, and growth opportunities
Support strategic planning and reporting for CS and Executive leadership
Own and optimize the CS tech stack, including Power BI, Salesforce, Asana, Atlassian, High-Spot, Intact/Sage, Team Support, and OpenAir
Drive system integration, automation, and data integrity across platforms
Provide executive-level insights to support decision-making and cross-functional alignment
Qualification
Required
7–10+ years in Customer Success, Revenue Operations, or Business Operations, with at least 3 years in a leadership role
Proven success scaling CS operations in a B2B SaaS or enterprise software environment
Deep experience with CS platforms, CRM (Salesforce), and BI tools (PowerBI)
Demonstrated experience in evaluating, selecting, and implementing Customer Success Management (CSM) tools and applications to optimize customer engagement and operational efficiency
Strong understanding of customer lifecycle management, segmentation, and success planning
Excellent project management, communication, and stakeholder engagement skills
Preferred
Experience in the industrial, manufacturing, or asset-intensive sectors is a plus
Benefits
Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group
HSA & FSA plan options
Retirement Savings with Generous Company Match & Immediate Vesting
Gym membership to O2 Fitness
Casual dress attire
Half-Day Fridays
Generous Paid Time Off
Company Outings, Trips & Activities
Company
Prometheus Group
Prometheus Platform is a suite of integrated solutions deployed on mobile/desktop that natively extend and enhance your EAM, ERP, or CMMS.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Advent InternationalTA Associates
2024-06-05Private Equity
2019-05-30Acquired
2013-07-15Private Equity
Leadership Team
Chris Scarth
Chief Financial Officer
Eric Huang
Founder
Recent News
2026-01-22
Company data provided by crunchbase