Gallagher · 8 hours ago
Client Service Manager, Personal Lines
Melville, NY
Full-time
Onsite
Mid, Senior Level
3+ years expGallagher is a leading insurance brokerage that helps clients face risk with confidence. The Client Service Manager will provide comprehensive client support, manage client communications, and develop risk management strategies while collaborating with the account team and mentoring junior members.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Responsibilities
Leads meetings with clients, including negotiating, selling lines of insurance, and renewal meetings at client locations
Responsible for providing comprehensive client support and acts as main client contact for book of business
Effectively manages difficult client communications including loss of coverage, claim denials, unfavorable underwriting and other challenging renewal scenarios
Negotiates and sells lines of insurance to clients to round out accounts as appropriate
May design insurance and risk management plans for clients as assigned and directed by Agency management
Owns all audit, review and claims processes for assigned book of business
Analyzes data to draft client service plans, stewardship reports, and other meaningful reports tailored to the needs of the client and circumstances of the presentation
Manages and develops strong personal relationships with appropriate insurance carrier personnel
Skilled at forecasting industry trends to predict needed changes in client strategies
Reviews changes in carrier offerings and policies and relays information to the larger service team and directly to clients, in addition to cross selling other lines of business
Mentors or leads the work of more junior team members
Facilitates and collaborates with account team on the agency’s renewal strategy
Creates complex risk-management strategies for accounts and other team members to attract and retain large client accounts
Partners with industry and carrier experts to deliver strategy and solution options to clients and the broader agency
Other duties as assigned
Some travel may be required
Qualification
Required
Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience
Active P&C license
Ability to travel up to 25% of the time
Proficiency in Microsoft Office
Preferred
Previous insurance knowledge and experience managing client relationships
Solid financial acumen
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
2025-12-04
2025-11-19
Company data provided by crunchbase