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Mansfield Energy · 2 months ago

Technical Support / Customer Service (FS&S Specialist) - Hybrid Schedule

Gainesville, GA

Full-time

Hybrid

Entry Level

1+ years exp

Mansfield Energy is seeking a Fueling Systems & Services Specialist who will be responsible for onboarding new customers’ fuel systems and providing technical support for existing customers. The role involves troubleshooting technical issues, performing remote diagnostics, and ensuring customer satisfaction with fueling systems.

Oil & Energy

Responsibilities

Triage customer technical issues for network/VPN and Point of Sale (POS) equipment and act as intermediary between third party technical solution provider and customer

Enter service tickets for identified technical issues and track through to resolution including receipt and payment of contractor invoice

Remote diagnostics and issue resolution for field equipment including identifying and troubleshooting network communication issues

Setup remote communication with customer through modem configuration, ship equipment to customer site, and assist

Complete reconciliations for gallons pumped versus gallons tracked

Proactively monitor customer equipment for system failures and partner with customer to fix

Partner with assigned stakeholders (internal and external) to successfully onboard new customers for service including identifying site-specific information and proactively addressing any technical issues

Complete device setup using a pre-built script, and update system to reflect setup

Perform 'start-up' on various types of devices pertaining to new customer equipment implementation

Qualification

Technical support experienceNetwork/VPN/IP knowledgeRemote diagnosticsProComm experienceExcel proficiencyAnalytical skillsCommunication skillsOrganizational skillsTeam player

Required

High school diploma or equivalency required

At least one year of work experience

Tech savvy, with computer system knowledge including software/hardware and an emphasis in Access, Excel, Word, and Outlook (must be able to use lookups and pivot tables in Excel)

Proven ability to work well under pressure and reprioritize as needs change

Strong analytical and issue resolution skills

Independent, proactive thinker

Strong listening and communication skills

Ability to multi-task with strong organizational skills

Able to work in open environment as a team player

Mindset of continued industry and regulatory learning

40-hour work week, hybrid schedule available once training is completed (3 days in office, 2 days remote)

Sitting for extended periods of time

Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components

Lifting and transporting of moderately heavy objects, such as computers and peripherals