Pacific Life · 5 hours ago
Platform Technology Lead - Data Operations
Omaha, NE
Full-time
Onsite
Senior Level
$111K/yr - $135K/yr
5+ years expPacific Life is a company dedicated to providing for loved ones and planning rewarding retirements. They are seeking a Platform Technology Lead to oversee data operations within their SaaS Policy Administration platform, ensuring data accuracy, quality, and availability while collaborating with various teams to support data-related requests and compliance.
FinanceFinancial ServicesInsurance
Responsibilities
Monitor, troubleshoot, and escalate data pipeline issues; perform root cause analysis
Set up and maintain monitoring dashboards, alerts, and respond promptly to ensure uptime
Manage job schedules, dependencies, and coordinate fixes with engineering teams
Oversee user access, permissions, and audit logs for security and compliance
Investigate and resolve data quality issues; communicate with stakeholders and track recurring problems
Maintain documentation, runbooks, and onboarding materials for incident response and knowledge sharing
Coordinate, validate, and monitor platform/data changes; communicate updates or rollbacks
Provide user support, respond to queries, communicate outages, and deliver training
Support audits and compliance by maintaining documentation and tracking metrics
Use SQL, Python, Tableau, Snowflake, and automation tools to improve operations
Enforce data governance standards and document methodologies for transparency
Work with internal and external teams for secure, scalable integrations and data flows
Enhance observability and proactively address data issues using Splunk, Grafana, and DataDog
Identify and implement improvements for reliability, latency, and cost-efficiency
Partnering with data architects, analysts, engineers, and business stakeholders to understand data requirements and deliver solutions in an effective manner
Align data operations with business strategy through close collaboration with leaders, delivery teams, and vendors
Build scalable & reliable solutions with robust security, quality, performance and governance protocols
Deliver solutions aligned with modern target state architecture and cloud-based technologies
Create and maintain high-level and detailed design artifacts that support data engineering solutions
Lead creation and maintenance of automated and scalable test, build and deploy workflows aligned with modern CI/CD practices
Promoting a culture of continuous improvement and agile methodologies
Lead code reviews to ensure data engineering standards and best practices are followed
Demonstrate adaptability, initiative and attention to detail through deliverables and ways of working
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or related field
5+ years of experience in data operations, with at least 3 years in a lead capacity
Deep understanding of SaaS platforms, data architecture, and integration frameworks
Experience with data governance, compliance, and security best practices
Ability to support non-business hours for major incidents
Proficiency in ETL/ELT and big data tools
Proficiency in tools such as Snowflake, PostgreSQL, ADO, Control-M, Splunk, SQL, Python, and CI/CD frameworks
Proficiency in development languages such as JSON, Python, SQL and Java
Experience with AWS Services
Strong analytical, problem-solving, and communication skills
Vendor management
Preferred
Expertise with EIS or equivalent policy administration systems, demonstrating advanced knowledge beyond general platform or data operations
Hands-on experience in Agile or SAFe environments, contributing to dynamic and adaptive team cultures
Proven ability to influence and lead cross-functional teams, especially within complex, matrixed organizations
Prior work experience in the insurance or workforce benefits industry, bringing industry-specific insights and best practices
Strong vendor management skills, ensuring successful partnerships and optimized external resource utilization
Exceptional communication skills, allowing the candidate to bridge technical and business audiences effectively
Demonstrated leadership in high-impact operational roles, especially with direct accountability for data governance, compliance, and security
Advanced proficiency in critical tools and technologies such as Snowflake, MuleSoft, Splunk, SQL, Python, and CI/CD frameworks
A track record of solving complex analytical and technical challenges with innovative solutions
Benefits
Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
Company
Pacific Life
Pacific Life Insurance is an insurance company that provides life insurance products, annuities, and mutual funds.
1001-5000 employees
H1B Sponsorship
Pacific Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (9)
2023 (16)
2022 (19)
2021 (14)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
$1.44B2025-09-03Debt Financing· $750M
2025-06-18Debt Financing· $688.57M
Leadership Team
Howard Hirakawa
Senior Vice President and Fund Advisor Operations
Joe Krum
Senior Vice President & Managing Director, Global Institutional Investment Group
Recent News
Private Capital Journal
2025-12-05
2025-11-22
Company data provided by crunchbase