Keene State College · 7 hours ago
Financial Aid Assistant
Keene, NH
Full-time
Onsite
Mid Level
$16.81/hr - $27.63/hr
4+ years expKeene State College is seeking a Financial Aid Assistant to counsel and advise students and families about financial aid eligibility and application procedures. The successful candidate will perform verification on selected student files, assist with webinars and events, and manage the oversight of the satisfactory academic progress program.
Higher Education
Responsibilities
Identify ways to enhance the student experience and service delivery in support of the College’s enrollment and retention goals
Maintain knowledge of Title IV programs and regulations through webinars, and trainings, manage caseload
Manage Satisfactory Academic Progress review process
Participate in special condition appeals general appeals, and dependency override requests, including follow-up for additional documentation and clarification
Provide financial aid guidance and assistance to the veteran’s compliance counselor
Review financial aid reports as needed for adjustments to aid
Provide and role model excellent customer service to the student and families throughout the financial aid process, and serve as the primary contact for students and families seeking assistance from the financial aid office
Counsel students and families on financial aid opportunities
Manage caseload: review student files; award financial aid; complete verification all in compliance with Title IV regulations
Ensures compliance with financial aid policies, procedures, and regulations
Perform daily import and export of files with the Department of Education
Conduct community financial aid presentations; participates in the KSC admissions programs; and presentations to KSC students on financial aid related topics
Qualification
Required
High school diploma or equivalent and four years of related experience involving progressively responsible duties requiring a high level of independent judgment and discretion, or Associate's Degree and two years of related experience, or any combination of higher education and related experience equal to four years
Proven customer service, communication, interpersonal, organizational and analytical skills
Demonstrated proficiency with MS Office systems, including Word, Excel as well as relational databases
Effective problem-solving skills
Ability to multitask
Prioritize workflow
Adhere to deadlines
Work effectively both independently and as a team member
Ability to establish and maintain effective working relationships with faculty, staff, students and the general public
Preferred
Bachelor's degree
Work experience in a College/University financial aid office
Additional years of customer service experience
Knowledge of federal, USNH, KSC and Financial Aid policies and the ability to explain them
Ability to speak a second language
Benefits
Generous benefits package
Company
Keene State College
Keene State College prepares promising students to think critically and creatively, to engage in active citizenship, and to pursue meaningful work.
5001-10000 employees
H1B Sponsorship
Keene State College has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Julia Bodah
Health Science Related Experiences: Community Partner Project
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