Continuous · 2 months ago
Automation Engineer I - Document Services
United States
Full-time
Onsite
New Grad, Entry LevelContinuous is a company that provides intelligent automation solutions for financial institutions. They are seeking an Automation Engineer I to manage customer issues, troubleshoot technical problems, and improve customer experiences with their Encapture software.
Information TechnologyPredictive AnalyticsSoftware
Responsibilities
Work on customer issues, manage escalations, troubleshoot, and resolve technical problems
Understand, document, collaborate, troubleshoot, and resolve classification and extraction problems in real world settings
Communicate and educate the customer throughout the process
Use information to solve problems for the customer and collaborate with the support team
Improve quality of documentation for customers and reduce time to resolution for customer cases
Familiarize yourself with the team, the product, the customers and Continuous software as it functions in a Production Environment
Learn about the existing team, various customer bases, how support manages cases for the product and focus on understanding how to troubleshoot Encapture
Gain comfort and familiarity with the functionalities of Encapture and how it brings value to our customers
Familiarize yourself and start gaining experience with the most common types of technical challenges and innovative automation solutions for Encapture
Take/Watch training videos on various topics related to Encapture
Engage with senior members to get trained in product understanding
Collaborate with leadership and support team senior members to understand cases and policies
Take proactive ownership of addressing and monitoring Encapture cases as they come in
Promote a supportive and guiding culture toward customers to increase the value of Continuous software and gain customer loyalty
Proficient in communication of an issue and steps taken to troubleshoot and resolve it
Leverage any best practices to continually help the customer use and understand the product
Proactive engagement with all team members and leadership to improve the customer and the agent experience
Identify areas for training and knowledge improvement and work with leadership to establish changes
Embrace a culture of engagement, teamwork and learning towards significant customer impact
Grow technically as you challenge yourself and immerse yourself in the world of document capture software
Qualification
Required
Experience supporting and resolving Software Application scenarios for Enterprise Customers
Strong support team that is technically equipped to correctly diagnose and use creativity and passion for problem solving
Ability to build a customer service-minded approach in communication, organization and proactiveness
Comfortable working with Enterprise customers in high-stress production environments
Ability to provide patient, customer-focused, technical expertise
Effective communication to understand customer pain points
Motivated when working with a diverse team
Intellectually curious and willing to try out new techniques
Accountable and willing to own mistakes
Ability to commit to deadlines and deliver on promises
Benefits
A remote first environment – Work from wherever you are comfortable in the contiguous U.S. as Continuous is a remote first organization
Continuous will provide all the gear you need to be successful in your role, including your choice of Mac or Dell Laptop, $100/month phone + internet reimbursement, monitors, gear to get yourself started, plus a one-time $250 stipend to purchase any extras
100% Company paid health, dental and vision insurance for you and your immediate family on our competitive HSA plan offering. Continuous also contributes $1,800 per year into an HSA account for you to spend on qualifying healthcare costs
100% company paid LTD, AD&D and basic life insurance for you
Flexible PTO (similar to unlimited PTO) and flexible working hours to accommodate a great work/life balance
11 Paid Holidays
Quarterly Wellness Day to recharge in whatever way you need.
$2,500 Annual Professional Development stipend to help you continue to enhance your skills
Company
Continuous
Continuous delivers the power and scalability of Enterprise Workload Automation without the complexity.
Founded in 1980
51-200 employees
H1B Sponsorship
Continuous has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Thoma Bravo
2022-09-29Private Equity
2022-09-29Acquired
Leadership Team
Samuel Foshay
Chief Financial Officer & EVP of Operations
Ryan Dimick
Chief Product Officer
Recent News
2025-02-08
Company data provided by crunchbase