Docuvera · 5 months ago
Engagement Manager
United States
Full-time
Remote
Mid, Senior LevelDocuvera is a company focused on enhancing the adoption of its platform in the life sciences sector. The Engagement Manager will build and maintain strategic relationships with senior stakeholders, drive platform adoption, and support customer success through tailored solutions and strategic planning.
Computer Software
Responsibilities
Serve as the primary strategic point of contact for designated life sciences accounts, fostering strong, long-term relationships with senior stakeholders and decision-makers
Regular travel locally and internationally, engaging in various face-to-face client meetings, product demonstrations, and industry networking events
Drive the expansion of Docuvera usage within existing accounts by identifying high-value business cases and strategic opportunities for platform adoption
Ensure Docuvera is positioned and established as the core content creation platform across a variety of interlinked business functions including Regulatory Affairs, Clinical, Medical Writing, and other relevant domains
Identify, define, and support the scoping of new use cases in collaboration with customer stakeholders and internal teams, ensuring alignment with strategic priorities
Develop and maintain strategic customer success plans, aligning platform capabilities with the evolving business and regulatory requirements of each account
Collect, consolidate, and provide structured product feedback loops, helping prioritize enhancements that drive customer value and increase platform adoption
Identify and evaluate opportunities for ecosystem expansion, including AI integrations and complementary external services that interface with Docuvera from both a technical and process perspective
Act as a trusted advisor and thought partner to your customers, ensuring Docuvera is recognized as a critical enabler of structured content transformation across departments and use cases
Represent Docuvera at strategic meetings, executive briefings, and life science industry events
Support pre-sales activities such as provide strategic guidance on RFP/RFI responses such that Docuvera is best positioned for selection
Provide strategic guidance on specific use cases ex: implementing Docuvera for labeling vs clinical vs safety in collaboration with the content strategy and services team
Be informed of RFP/RFI activities that are in play at the existing accounts, proactively as much as possible and work with the Docuvera sales team / customer to ensure a favorable position for Docuvera before the RFI/RFP is announced
Walk the customer halls, network and build portfolio awareness at the organization across use cases
Identify key resources and decision makers and strategize with sales on how to reach and influence through education and knowledge transfer
Qualification
Required
Experienced
Experience managing complex enterprise accounts and building relationships with senior stakeholders
Deep understanding of regulatory, clinical, and medical writing functions in pharma/biotech
Ability to act as a trusted partner, identify business cases, and design tailored solutions for clients
Expertise in structured content management systems or similar SaaS platforms, especially regarding their adoption in life sciences
Proven capacity to develop customer success plans, drive retention, and expand account footprint
Strong skills in supporting RFP/RFI cycles, proposal development, and networking within target accounts
Excellent written, verbal, and presentation skills, plus the ability to build networks and influence decision-makers across organizations
Your team and people-first mindset. Your way of working is collaborative
A willingness to learn, to adapt to try new things, or take on a different perspective
Resiliency, as change comes with the territory in a scale up tech environment
A positive attitude and strong EQ to build and maintain a great connection with your team members across the business
The ability to think outside the box and focus on solutions
College or university degree is desired
Company
Docuvera
Docuvera is the most efficient way to create, review and publish Life Sciences documentation
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase