Customer Service Manager - 1944 jobs in United States
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Bhired ยท 2 months ago

Customer Service Manager - 1944

positionBrooklyn, NY
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$90K/yr - $110K/yr

Bhired is a growing surgical supply company seeking an experienced and motivated Customer Service Manager to lead and develop its customer service team. The role involves coaching team members, enhancing performance, and implementing systems to ensure excellent service delivery and operational efficiency.

Staffing & Recruiting

Responsibilities

Managing and mentoring the customer service team to ensure top performance
Implementing systems and processes to improve customer experience and workflow
Monitoring team metrics and providing coaching and feedback
Handling escalated customer issues and ensuring timely resolutions
Collaborating with operations and sales teams to optimize communication and service quality

Qualification

Customer service managementLeadershipSystem implementationHealthcare experienceProblem-solvingMultitaskingCommunicationDetail-orientedOrganizational skills

Required

Proven experience managing a customer service team
Strong leadership, communication, and problem-solving skills
Ability to implement and improve systems and procedures
Detail-oriented, organized, and able to multitask effectively

Preferred

Experience in healthcare, medical supply, or related industries

Company

Bhired

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Hiring | Coaching | Consulting | Helping you navigate your career and hiring with confidence and clarity.
dateFounded in 2022
location
Brooklyn , New York , US
people-size2-10 employees
web-link
https://www.bhirednyc.com/

Funding

Current Stage
Early Stage

Leadership Team

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Berri Wolosow
Bhired | Founder & Lead Recruiter
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Company data provided by crunchbase