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Heritage Health · 2 months ago

Program Manager - Safety & Workplace Violence Prevention

Coeur d'Alene,ID,US

Full-time

Onsite

Mid, Senior Level

Heritage Health is committed to enhancing lives through comprehensive safety and workplace violence prevention programs. The Program Manager will develop, implement, and oversee these programs, ensuring compliance with relevant regulations while leading cross-functional initiatives to protect staff, patients, and visitors.

Health Care

Responsibilities

Develop, implement, and maintain Heritage Health’s Workplace Violence Prevention and Intervention (WVPI) Plan

Ensure policies and procedures reflect OSHA’s General Duty Clause, CMS Emergency Preparedness Rule, HRSA expectations, and ANSI/ASIS WVPI AA-2020 standards

Lead the integration of violence prevention policies into broader organizational risk management, compliance, and HR frameworks

Coordinate updates to the Emergency Preparedness Plan (EPP) and Hazard Vulnerability Assessments (HVA)

Serve as primary owner of security and workplace violence prevention policies (SEC category) and emergency preparedness policies (EP category)

Establish governance protocols for multidisciplinary threat assessment and response, ensuring legal defensibility and compliance readiness

Liaise with regulatory agencies (OSHA, CMS, HRSA) during audits, site visits, and inspections

Oversee intake, triage, and case coordination for security threats, disruptive behavior, and workplace violence incidents

Collaborate with HR, Legal, Compliance, Leadership, and Facilities to ensure coordinated threat management

Utilize the incident reporting system to document incident investigation, response, and follow-up

Develop and deliver organization-wide training programs, including new hire orientation, annual refreshers, and specialized training for managers, and clinical staff

Implement drills and exercises in compliance with CMS and HRSA requirements, ensuring cross-department and community partner involvement

Promote trauma-informed practices and de-escalation skills across the workforce

Partner with the Disruptive Behavior Committee (DBC) to support patient-centered approaches to disruptive behavior

Facilitate multidisciplinary collaboration across HR, Facilities, Compliance, and Clinical teams

Serve as primary liaison with local law enforcement, EMS, and emergency management agencies

Collect, analyze, and report on safety and workplace violence data to identify trends and drive continuous improvement

Conduct after-action reviews following incidents or drills, implementing corrective actions

Lead annual program review, updating policies and training in line with emerging regulations and industry standards

Regular and predictable attendance is an essential function of this position

Performs miscellaneous job-related duties as assigned

Qualification

OSHA standardsCMS requirementsHRSA complianceProgram evaluationIncident reporting systemsData analysisChange managementTraining developmentTrauma-informed careLeadership skillsCommunication skills

Required

In-depth knowledge of OSHA, CMS, HRSA, ANSI/ASIS WVPI AA-2020, and IAHSS standards

Strong leadership, facilitation, and change management skills

Excellent written and verbal communication; ability to prepare policies, training curricula, and compliance documentation

Proficiency in incident reporting systems, data analysis, and program evaluation

Commitment to trauma-informed care and balancing safety with compassionate clinical practices

Benefits

Health Insurance: 100% employer-paid employee coverage for medical, dental, and vision plans for full-time employees.

Life Insurance: Employer-paid for 1x annual salary up to $200k (optional coverage available for additional cost).

Disability Insurance: Short-term disability insurance based on age & salary. 100% employer-paid long-term disability insurance.

Retirement: 403 (b) plan: Heritage Health matches up to 4% of employee contributions.

Paid Time Off Benefits: 120 hours Paid Time Off (PTO) in your first year, 56 hours Extended Illness Bank (EIB) in your first year, 8 paid holidays for full-time employees, amounts are pro-rated for part-time employees who are .5 FTE or higher.

Employee Assistance Program (EAP): Enjoy free telehealth visits for healthcare, counseling, and health and wellness coaching for all employees and their immediate household members.