Mac Properties · 2 months ago
Junior Resident Services Associate
Kansas City, Missouri
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrMac Properties is dedicated to enhancing the quality of life for residents through exceptional housing solutions. The Junior Resident Services Associate will manage resident interactions, oversee move-in and move-out processes, and ensure high levels of resident satisfaction through effective communication and service delivery.
CommercialProperty ManagementReal EstateResidential
Responsibilities
Maximizes resident satisfaction by delivering prompt and courteous service by phone, email, chat, and in person that consistently exceeds industry standards
Whole building communications, announcements, alerts, and emergency work progress
Oversee move-in processes including inspection of apartment, making sure keys work, scheduling move-in appointments, new resident orientation, accept rent payments, issuing keys, and welcoming them to their new home
Make a great first impression upon move in by contacting future residents to go over what is needed for move in, answer any questions they may have, schedule freight elevators, where they should meet you to pick up keys on move in day, and have everything prepared for a smooth move on move in day
Manage Keys and program fobs
Respond to residents who post bad reviews by investigating previous work orders and past communications
Oversee all move-out processes including communicating with maintenance regarding pre move out inspections, collecting keys, move out in system, and pay particular attention to residents who have not moved-out on a timely basis to ensure rent is assessed and that there is no disruption to any new resident move-in
Proactively work with residents on work orders open longer than 48 hours
Generate and distribute all resident correspondence and communication. Organize and file all applicable reports, leases, and paperwork
Enters all traffic, telephone calls, leases, cancellations, work order etc. activity into Salesforce
Demonstrate initiative, personal awareness, professionalism, integrity, and confidentiality in all areas of job performance. Project a professional image and demeanor
Answer incoming telephone calls with company issued headset using company telephone greeting standards, and handle accordingly (prospect calls, resident issues, service requests, etc.)
Understand, apply, and comply with all company policies and procedures and all applicable federal, state, and local laws
Performs other related duties and assignments as required
Qualification
Required
Exceptional customer service and follow-through skills
A driver's license and vehicle are required for this role
Strong computer skills including Microsoft Office proficiency
Organizational skills to include effective prioritization, monitoring multiple simultaneous projects
Ability to retain composure within an occasionally stressful environment
Strong organizational skills. Ability to set priorities, pay attention to details, handle multiple tasks, and meet deadlines
Ability to interact with management, peers, residents, visitors, and prospects in a professional and pleasant manner
Strong communication skills, both oral and written
Ability to walk and stand for more than 2 hours per day
Preferred
Leasing/Customer Service experience preferred
Multi-family property management experience is a plus
Outgoing personality – enjoys interaction with residents
Experience with Salesforce preferred
Chicago: Leasing License preferred. If not obtained prior to hire, Real Estate Leasing Agents License exam will be provided and must be taken within 120 days of start, and you must pass within 4 attempts
Benefits
Robust Benefits package including Medical, Vision & Dental Insurance, 401(K).
30% Rent Discount for full-time employees.
Educational Reimbursement.
Opportunities for professional development and career growth.
Company
Mac Properties
Mac Properties is committed to realizing its vision of enabling better lives through better homes by building, renovating, and managing exceptional apartment rentals and fostering extraordinary communities in Kansas City, St.
Founded in 2002
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
D
David Kuker
Chief Operating Officer and General Counsel
Company data provided by crunchbase