Whatnot · 1 week ago
Software Engineer, Customer Experience
San Francisco, CA
Full-time
Hybrid
Senior Level
$195K/yr - $230K/yr
5+ years expWhatnot is the largest live shopping platform in North America and Europe, redefining e-commerce by blending community, shopping, and entertainment. They are seeking a Lead Backend Engineer to join the Customer Experience Platform team to build a world-class Customer Support platform and resolve complex support needs with high customer satisfaction.
CollectiblesE-CommerceInformation TechnologyMarketplaceTrading Platform
Responsibilities
Build new user-facing experiences
Scale internal infrastructure
Design intelligent AI-powered automations to help solve thousands of customer issues per hour
Translate ambiguous business problems into clear technical solutions
Drive delivery and experimentation
Balance development speed, product impact, and technical excellence
Qualification
Required
5+ years of full-time software engineering experience in high growth startups
Bachelor's degree in Computer Science, a related field, or equivalent work experience
Proven track record of building end-to-end product experiences and scaling high-scale backend systems
Own projects holistically from inception to production and beyond
Known for shipping high-quality products and platform level initiatives fast
Excel at translating user needs to effective technical solutions
Thrive in ambiguity and tackle challenging problems with creativity and autonomy
Proactively improve the team environment and foster inclusive, supportive team culture
Preferred
Experience with Python, Elixir, and/or Postgres is a plus
Benefits
Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work
Company
Whatnot
Whatnot is a livestream shopping platform for buying and selling products.
501-1000 employees
H1B Sponsorship
Whatnot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (20)
2023 (18)
2022 (10)
Funding
Current Stage
Late StageTotal Funding
$974.7MKey Investors
CapitalGY Combinator Continuity FundAndreessen Horowitz
2025-10-28Series F· $225M
2025-01-08Series E· $265M
2022-07-21Series D· $260M
Leadership Team
Jeff Chang
Director of Engineering, Head of Growth
Recent News
redpoint.com
2026-01-09
Global Cosmetics News
2025-12-31
2025-12-26
Company data provided by crunchbase