SPAR Solutions · 2 months ago
Engagement Lead
United States
Full-time
Remote
Senior Level
5+ years expSPAR Solutions is seeking an Engagement Lead to drive the success of multiple Salesforce engagements, particularly in the contact center and service domains. This role involves consultative leadership, strategic partnership, and hands-on solution delivery while ensuring engagements meet client expectations in scope, quality, budget, and timeline.
ConsultingCRMInformation ServicesInformation Technology
Responsibilities
Own overall engagement success and client satisfaction for multiple Salesforce initiatives
Build trusted relationships with business and IT stakeholders, acting as a strategic advisor and escalation point
Facilitate roadmap discussions, MVP planning, and delivery trade-offs to align business goals with platform realities
Proactively identify risks, gaps, or dependencies and communicate them to project leadership and stakeholders
Ensure engagements are delivered on time, on budget, and to high standards of quality
Partner with Solution Architects and Technical Leads to shape solution approaches and ensure alignment with best practices
Oversee requirements gathering, design, and configuration activities—supporting documentation and knowledge transfer as needed
Guide the team in making thoughtful decisions between configuration, customization, and integration approaches
Support UAT, go-live, and post-release activities to ensure solution adoption and measurable business outcomes
Collaborate closely with Product Owners, BAs, Architects, and Developers across multiple agile delivery teams
Mentor consultants and junior team members, fostering growth in client engagement and delivery excellence
Contribute to internal best practices and knowledge-sharing initiatives across the organization
Support Sales and Account Management teams in scoping, estimating, and identifying new opportunities within existing accounts
Help create referenceable customers through outstanding delivery and relationship management
Qualification
Required
5+ years of experience in Salesforce consulting, delivery management, or client engagement roles
Proven track record leading multiple concurrent engagements in a consulting or professional services environment
Strong experience with Salesforce Service Cloud and/or contact center solutions (e.g., SCV, Omni-Channel, Digital Engagement)
Hands-on understanding of Salesforce configuration, data model, and low-code capabilities
Experience collaborating with both business and technical stakeholders to define business requirements and solution designs
Familiarity with agile methodologies and practices
Preferred
Salesforce certifications (e.g., Admin, Service Cloud Consultant, Business Analyst) preferred
Experience with telephony integrations and middleware tools (e.g., MuleSoft) is a plus
Strong facilitation, presentation, and active listening skills
Exceptional written and verbal communication skills
Ability to prioritize and manage multiple workstreams in a fast-paced environment
Analytical and structured problem-solving approach, with the ability to translate ambiguity into clear next steps
Company
SPAR Solutions
SPAR Solutions provides CRM consulting and Salesforce solutions.
51-200 employees
H1B Sponsorship
SPAR Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (3)
2022 (2)
2021 (2)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Raju Ganapathy
Partner
Swami Ganapathy
Managing Partner
Company data provided by crunchbase