Implementation Manager jobs in United States
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ANSA ¡ 2 months ago

Implementation Manager

positionSan Francisco
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Ansa is building a branded wallet solution to increase customer retention and unlock new growth opportunities. As an Implementation Manager, you will bridge the gap between customers and technology, ensuring seamless integrations and long-term success while managing customer onboarding and implementation plans.

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Responsibilities

Lead customer onboarding and implementation design and manage implementation plans for our merchants. Taking over after the sales process and sticking with the customer to ensure their success
Understand and translate merchant business needs and ensure the solution we are creating with the merchant will meet (🤞🏼exceed) their needs
Provide hands-on support with API and SDK integrations, flow of funds, accounting, system configurations, and wallet launch best practices
Educate and empower merchants ensuring they feel confident using our tools and maximizing their value
Manage multiple projects simultaneously keeping projects on track with internal and external stakeholders informed
Champion merchant feedback advocating for improvements that make our product more user-friendly and impactful
Do what it takes to get merchants live, on time, with solid integrations which are designed for success

Qualification

Implementation managementTechnical account managementAPI integrationsCustomer onboardingProject managementDiverse team collaborationCommunicationProblem-solving skillsGrowth mindset

Required

3-5+ years of experience in implementation, technical account management, or customer onboarding—especially in fintech, payments, or SaaS
A customer-first mindset, with a passion for making complex solutions feel simple and intuitive
Technical fluency, including experience working with APIs, SDKs, system integrations, and financial technology solutions (coding experience is not required but is a plus)
Strong communication and problem-solving skills, with the ability to connect with clients across industries and levels of technical expertise
Project management experience, with the ability to juggle multiple priorities in a fast-paced environment
A growth mindset—you're adaptable, eager to learn, and excited about solving new challenges
Experience working with diverse teams and customers, and a commitment to fostering an inclusive environment
Own the outcome, do what it takes to keep merchant implementations on schedule and on track to deliver value to our customers

Company

ANSA

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ANSA is an Italian newswire and press agency for national and international news.
dateFounded in 1945
location
Vico Nel Lazio, Lazio, ITA
people-size1001-5000 employees
web-link
http://www.ansa.it/

Funding

Current Stage
Late Stage

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