Guild Garage Group · 2 months ago
Customer Service Representative - Experience in Service Titan Required
Hunter Door - Moorestown, NJ
Full-time
Onsite
Entry Level
$18/hr - $22/hr
1+ years expGuild Garage Group is a close-knit team with big goals and opportunities. They are seeking a Customer Service Representative who will provide exceptional support to customers through various channels while maintaining accurate records and collaborating with team members.
Business DevelopmentConsumer GoodsMarketing
Responsibilities
Deliver top-notch service with a positive, empathetic, and professional approach
Handle a high volume of calls with confidence and efficiency
Work across multiple channels (email, chat, phone) to solve problems and provide updates
Think on your feet, research solutions, and provide helpful, friendly responses
Keep accurate records of customer interactions and transactions
Recognize opportunities to recommend additional services that benefit the customer
Work closely with technicians and team members to ensure seamless service
Learn our services inside and out—becoming a go-to expert
Qualification
Required
1+ year in a customer service role (bonus points if it's in home services or tech!)
Excellent communication and active listening skills
Strong organization, time management, and multitasking abilities
Friendly, adaptable, and calm under pressure
ServiceTitan experience is a Required
A team player who's excited about growth and making a real impact
High school diploma or equivalent
Benefits
Health
Vision
Dental
PTO
Holidays
401k and matching
Employee Discount
Employee Referral
Company
Guild Garage Group
Guild Garage Group is a garage door industry is changing rapidly.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Tim O'Reilly
Chief Executive Officer
Recent News
2025-12-01
2025-10-14
2025-09-08
Company data provided by crunchbase