Block Imaging ยท 2 months ago
Biomedical Technician III/Site Lead
Hanford,CA,US
Full-time
Onsite
Mid, Senior Level
$80K/yr - $100K/yr
5+ years expBlock Imaging is a company focused on providing reliable biomedical equipment support. The Biomedical Technician III/Site Lead is responsible for managing customer relationships, resolving technical issues, and ensuring compliance with regulatory standards while leading a team of technicians.
Health CareMedical Device
Responsibilities
Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel
Proactive identification of issues and provide creative, comprehensive solutions for customer which go beyond simple break/fix
The BMET 3 must demonstrate the ability to take ownership and lead in difficult customer circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Biomed Onsite Manager, Customer Service Manager, or the customer at any level
Maybe required to manage multiple issues simultaneously
As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information
Establishes credibility and trust
Ensures customer satisfaction while meeting business objectives
Provide exceptional customer service by adhering to equipment coverage level, setting clear expectations, meeting commitments and arrival times
Understand, explain, and leverage knowledge of customer's business and competitive environment
May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management
Adopt, develop, and implement best practices within local site and across multiple work teams
Proactively schedules activities & makes him/herself available to assist others
Seeks out opportunities to increase capability and capacity
Actively seeks to mentor others
Operate under the required knowledge of regulatory requirements, performance standards, Block Imaging policies, customer policies, and safety requirements (electrical & radiation safety, safe lifting practices, etc.)
Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, customer purchase orders, equipment, business expenditures, etc
Performs all administrative duties in a complete manner within prescribed company policies/guidelines including timesheets, service activity reporting, expense reports, preventative maintenance documentation, and other related paperwork
Expert and resource for the customer and colleagues on federal and state regulatory requirements
Integrates knowledge of the business financials in decision making to drive business results
Create and introduce cost reduction initiatives within the team
Able to perform as a primary BMET for multiple medical specialties
Maintains knowledge of technical advances, compliance standards and current industry trends
Able to perform preventative maintenance and service repair on equipment utilizing the service manual, OJT, OEM or 3rd Party training
Assesses situations and makes an optimal and speedy decision despite limited information
Solves problems while exhibiting judgment and a realistic understanding of all the issues
Responsible for the transfer of knowledge to the biomedical technicians and providing support on site
Actively engaged in learning and informing others regarding changes in all regulatory agencies applicable to the customer
Demonstrates ability to apply all changes in regulatory rules to customer needs
Values of Growth, Integrity, Together, Honor
Defines problems: Collects data, establishes facts, and draws valid conclusions
Has the ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables
Applies his/her technical training and resources to effectively solve problems
Ensures follow-up on on-going issues
Demonstrates troubleshooting capability to the component level and provide a clear explanation regarding the status of the repair to the customer, if needed
Takes a leadership role in the repair delivery process of equipment and customer
Responsible for providing directions and mentorship to others on the team
Responsible for ongoing status reporting to all hospital and SHS leadership
May assist with technical evaluation and training of BMETs and make recommendations regarding formal technical training requirements
Qualification
Required
Associate degree or equivalent training/experience in electronics or Biomedical Engineering
Minimum 5 years servicing biomedical equipment
PC competency, to include basic knowledge of word processing, spreadsheets, databases
Advanced experience with complex test equipment, mechanical devices, and tools
Experience with electronic circuit boards, processors and computer hardware including applications, programming, and systems functionality
Expertise in at least one specialty area in a single manufacturer
Minimum of one Manufacturer's certification on medical specialty on a single model
Proficient in networking technologies and troubleshooting methods
Have and maintain a valid driver's license and a driving record that is in compliant with Block Imaging Fleet Policy
Ability to communicate effectively with various levels of employees and customers both verbally and in writing
Ability to work cohesively and effectively with employees at all levels / departments of the organizations
Ability to effectively operate in a team driven environment and share knowledge to achieve assigned goals and objectives
Demonstrated leadership skills
Ability to adapt to changing work requirements in a complex, fast-paced environment
Assesses situations and makes an optimal and speedy decision despite limited information
Solves problems while exhibiting judgment and a realistic understanding of all the issues
Performs a wide variety of tasks, multi-tasking, and change focus quickly as demands change
Adapts to varying customer needs
Manages priorities effectively
Strong organizational skills, self-disciplined, and the ability to work independently
Preferred
CBET Certification desirable
Lean certification desirable
Benefits
Health, Vision, Dental & More
Paid Time Off
Annual Bonus Opportunities
401(k) Investment Plan & Budgeting
Team Member Perks Program
Tuition Assistance
Employee Referral Bonus Program
Paid Parental Leave
Environment
Company
Block Imaging
Block Imaging is a medical device company providing imaging equipment and spare parts.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Crawford
Chief Executive Officer
Recent News
2025-08-14
PharmiWeb.com
2025-02-14
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