Guild Garage Group · 3 months ago
Dispatcher
Door Serv Pro - Inwood, WV
Full-time
Onsite
Entry Level
$16/hr - $18/hr
2+ years expGuild Garage Group is a fast-paced, customer-focused company seeking an experienced Dispatcher to manage daily schedules for technicians and customers. The role involves coordinating calls, optimizing routes, and ensuring high levels of customer satisfaction in a dynamic environment.
Business DevelopmentConsumer GoodsMarketing
Responsibilities
Efficiently assign and route maintenance and repair calls based on technician location, availability, and skillset
Manage and update schedules in real-time while maintaining ongoing communication with technicians, customers, and management
Review daily calls to ensure accuracy in skill level, parts, special instructions, and payment methods
Optimize technician routes to reduce travel time, cut costs, and prevent call backs
Serve as a key point of contact—explaining services, answering scheduling questions, and helping customers understand home warranty policies
Document customer interactions and ensure timely follow-ups by the appropriate team members
Handle incoming calls and direct them to the correct personnel with professionalism and efficiency
Be prepared to work extended hours as needed and maintain high levels of customer satisfaction
Take on additional tasks as assigned to support team success
Qualification
Required
High School Diploma or equivalent required
Strong multitasking skills and ability to adapt in a fast-paced, ever-changing environment
Excellent communication skills—both written and verbal
A proactive problem-solver who stays calm under pressure
Collaborative, team-oriented mindset with the ability to work across departments
Solid understanding of contracts, warranties, and internal policies
Strong computer proficiency and ability to learn new systems quickly
Preferred
2+ years of dispatching and/or customer service experience preferred
Experience with home services or ServiceTitan is a big plus!
Benefits
Health
Vision
Dental
PTO
Holidays
401k and matching
Employee Discount
Employee Referral
Company
Guild Garage Group
Guild Garage Group is a garage door industry is changing rapidly.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Tim O'Reilly
Chief Executive Officer
Recent News
2025-12-01
2025-10-14
2025-09-08
Company data provided by crunchbase